Listen to Leading and Caring With Compassion with Kimberly Jarrelle on the Moments Move Us podcast.

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Wambi has been named one of “Best Fit” Mental Health Services & Solutions by ANA\California.

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Real-time recognition is the driving force of the Wambi platform. Our holistic solution impacts patients, frontline staff, and every member of your organization.

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Our innovative employee recognition solution leverages gamification to positively transform the employee experience. Calculate your ROI, explore data insights, and read more about our success stories.

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Advisory Councils

“If you want to lift yourself up, lift up someone else.”

– Booker T. Washington

We Grow Together

We believe in the power of relationships. From our clients to patients and their families to industry thought leaders, some of Wambi’s most indispensable champions serve on our Executive Advisory Council and Patient & Family Advisory Council. By elevating the voices of those impacted by our work through these partnerships, we benefit from their gifts of professional expertise and wisdom, diverse industry knowledge, and personal experiences.

As Executive Champion of these councils, Wambi’s Chief Clinical Officer, Dr. Bonnie Clipper, understands the value of their voices: “A leader is not only the people in the C-Suite, its not only the directors and the managers; it’s charge nurses, it’s supervisors, it’s shift leaders…it’s everyone calling out the good work that’s being done. It’s recognizing all that effort.”

These trusted connections springboard Wambi to fly higher, faster.

Executive Advisory Council

The EAC is a council of thought leaders that exchange knowledge and insights on recognition, employee engagement, and patient experience across the healthcare industry. The council also provides feedback on upcoming Wambi platform advancements.
Elizabeth Paskas
Donna Ciufo
Tria Deibert
Dr. Maureen Fagan
Elizabeth Paskas

Elizabeth Paskas, MBA, MSN, RN, NE-BC, CPXP

 

Chief Patient Experience Officer at Hackensack Meridian Health

 

Elizabeth is a leader with an outstanding record of achievement, who is passionate about quality and patient experience. Her departments have consistently achieved high patient and employee satisfaction. Elizabeth oversees the collection, analysis and translation of consumer qualitative and quantitative intelligence to strategically design deployment programs, policies with standard operating procedures and/or practices that achieve the service excellence strategy of the organization to create exceptional human experiences.

Elizabeth is currently responsible for the research, design and acceleration of adoption of best practices and innovation integrating the science behind the human experience of care across the Network. She oversees a coaching model including the education required to execute and sustain results. Elizabeth oversees the Consumer Services which includes the Advocacy Program, an Experience Call Center, complaint management, service recovery and centralized consumer communication functions.

Donna Ciufo
Donna Ciufo, RN, DNP, MBA, FNP-BC, CCRN, NE-BC

Vice President, Nursing Education, Professional Practice, Leadership Development | Hackensack Meridian Health


Donna Ciufo is the Vice President of Nursing Education, Professional Practice, and Leadership Development at Hackensack Meridian Health. Donna excels at professional development and transition of knowledge into practice for frontline team members. She is a proven leader, dedicated nurse, and passionate champion of advancing the role of nursing in an era of health reform. Donna has experience in various clinical and progressive leadership roles, including nurse manager, senior manager, Director of Nursing Education and CNO. She earned a BSN, MSN and MBA from Monmouth University and her DNP at UMDNJ (now Rutgers University).
Tria Deibert
Tria Deibert, RN Vice President, Culture, Hackensack Meridian Health As vice president of culture, Tria Deibert has the unique opportunity, and privilege, to work with 35k+ team members to intentionally design and nurture Hackensack Meridian Health’s shared culture and exceptional team member experience. In her role, Tria is responsible for building a culture of transformation with a specific focus on strategy, team member engagement, voice of the team, storytelling, recognition and partnering to co-design peak experiences and meaningful moments all along the team member journey. Though she leads the culture work, Tria credits the adoption of Hackensack Meridian Health’s shared culture to the 600+ culture circle members leading by example across the frontline of the network.  They are the Creative, Courageous, Compassionate, Collaborative and Connected individuals who have shaped a team member experience that makes Hackensack Meridian Health a Certified Great Place to Work. Tria has been with Hackensack Meridian Health since 2005, when she joined as marketing manager for Riverview Medical Center. She has held various leadership roles, including director of marketing and customer experience and vice president, experience marketing.  Prior to working in health care, Tria was a marketing executive in b-to-b publishing at Ziff Davis, Crain Communications and Advanstar.  She is thrilled to be pursuing her master’s degree in Organizational Leadership from Rider University.
Dr. Maureen Fagan
Maureen Fagan, DNP, FNP-BC, FAAN, Chief Patient Experience Officer, University of Miami Health System (UHealth)

Maureen Fagan, DNP, FNP-BC, FAAN, joined the University of Miami Health System (UHealth) in May 2018 as Chief Patient Experience Officer, after being recruited from Brigham and Women’s Hospital in Boston where she was Associate Chief Nurse for OB/GYN services at the Connors Center for Women and Newborns, and Executive Director of the Center for Patients and Families. She began her career as a nurse practitioner in OB/GYN care before moving to the Chief of Nursing role at Harvard Vanguard Medical Associates.

In November 2019, having demonstrated great success in her current position, Dr. Fagan was named Chief Nursing Executive (CNE) for the entire health system, Some of her most significant achievements have been in creating and implementing the infrastructure within the in-patient and ambulatory domains to enable establishment of the system-wide Office of Patient Experience, sourcing best practice technology tools that simplify the grievance and complaint process and conduct pulse surveys to give staff immediate feedback from patients, and partnering with Nursing, Food Service and Environmental Service staff members and leadership to raise UHealth Tower’s in-patient “likelihood to recommend” rank into the 75th percentile.

As CNE, she oversees hospital nursing leaders, as well as the patient experience function, providing strategy and synergy as we work toward achieving our Magnet nursing distinction goal, building a culture focused on best-in-class patient experience, quality care and safety, employee engagement, and fiscal responsibility. Dr. Fagan earned a Master of Health Administration degree and a Doctorate of Nursing Practice, researching patient- and family-centered care globally. She was designated a Fellow in the American Academy of Nursing, the highest national nursing distinction based on leadership and nursing excellence for her body of research and operational expertise in patient engagement. She is a nationally recognized, invited speaker for annunciating the voices of patients and families.
“Harvesting feedback and recognition from patients and their families is a novel way to demonstrate the value of 'moments', even in the most difficult situations. We value the input that our Patient & Family and Executive Advisory Councils share with us because they are our experts and their experiences are what drive us. We are honored to amplify their voice to enhance human experiences in healthcare."
Dr. Bonnie Clipper, DNP, MA, MBA, RN, CENP, FACHE
Chief Clinical Officer | Wambi

Patient & Family Advisory Council

The Wambi PFAC serves to look at patient and family experiences in healthcare organizations “through the patient’s eyes.” Collectively, we use personal experiences and first-hand knowledge to improve how healthcare is delivered, how communication is handled and the overall patient/ provider relationship. The council members consist of patients, patient’s family members and is supported by the Clinical Team at Wambi.

Ray Columbo
John Drucker
Deborah Petrucelli
Mary F. Schalow
Ray Columbo

Ray has been a volunteer for 13 years. His first 6 years were as a patient advocate, where he spoke to many diverse patients about their issues and experiences, then providing input for potential actions to improve patient well-being. For the last 7 years he has worked in our distribution center delivering supplies to all areas of the hospital, exposing him to many policies and procedures throughout the complex. Ray also volunteers at several other non-healthcare activities.

He has 5 children and 8 grandchildren with his wife of 58 years, Sandy. Sandy has been hospitalized many times over the years, giving Ray exposure to procedures and policies good and bad, and what could be done more efficiently.

John Drucker

With a background in project management and construction code enforcement, John currently works in municipal government in Red Bank, NJ, home to Hackensack Meridian Health’s, Riverview Medical Center (RMC).

 

“On March 5, 2018 I arrived at RMCs Emergency Department in serious condition with Bacterial Meningitis Type B, Septic and with Pneumonia. Shortly thereafter I was admitted to ICU in Critical Condition and placed on a ventilator for the next 4-5 days. The caregivers worked around the clock to save my life. On the fifth day I was extubated and awoke for the first time and moved to the 5 South Telemetry Unit. There I spent the next six days on my way to recovery. I lost 30 pounds in five days. There I would take my first exhaustive few steps, walk ten feet, and earn my way to 5 North Rehabilitation. For the next two weeks, I willed myself to endure intensive physical and speech therapy to not only survive but to thrive! Riverview Medical Center saved my life. I returned to work with only correctable hearing loss due to the meningitis.”

 

That’s his story, that centers around the caregivers who worked tirelessly. Wambi inspired him to discover just how important it is to recognize our health care providers.

Deborah Petrucelli
Deborah Petrucelli, CPXP has spent the majority of her 20-year career in healthcare in search of the secret sauce for patient experience excellence. As a certified patient experience professional, Deborah has been on a mission to transform healthcare by touching the hearts of many through moments of human connection. Prior to her current role, she was the Manager of Patient Experience at Hackensack Meridian Health Raritan Bay Medical Center Perth Amboy and Old Bridge NJ where she was instrumental in the launch of the Patient and Family Advisory Council and successfully supported leaders and colleagues to improve the overall patient experience as measured through the HCAHPS survey. A personal battle with cancer led Deborah to a profound understanding of resilience and the important role healthcare professionals play in a patient’s healthcare journey, and led her to become an active member of the Network Patient and Family Advisory Council. Deborah has been praised by healthcare professionals as “possessing a gift for storytelling” that leaves her audiences “inspired and motivated.” As Regional Educator and Coach for the Office of Human Experience for Hackensack Meridian Health, Deborah supports the Central Region to reconnect to purpose and develop a better understanding of what matters most in the world of patient experience.
Mary F. Schalow
Mary spent over 43 years at Marshfield Clinic Health System until retiring at the end of 2016, at age 62. With her high school diploma in hand, Mary started her career in 1973 with a brief stint as an administrative secretary and an appointment secretary, followed by over six years as a Patient Care Floater to cover absences throughout the system. In that role, she was trained on the job as a medical assistant, phlebotomist, EKG tech, pulmonary function tech, and chairside assistant to the oral surgeons. In 1981, she began working with the Clinic’s tiny IT department to prepare Clinic staff for the introduction of computers into patient scheduling and direct patient care.

Mary obtained a B.S. in Business Administration while working full time and raising a family. Over time, the IT department grew to more than 400 staff, with Mary taking on increasingly responsible roles and ultimately serving as Interim Director for 1.5 years prior to her retirement. Mary is most proud of creating and maintaining a highly productive, respectful, and fun environment for IT staff that focused on providing world class customer service to the Clinic’s internal and external employees/clients. In retirement, Mary spends her time volunteering in various roles in the community, as well as doting on her grandchildren and bowling for fun.
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