Listen to Moments Move Us Season 2 Episode 6: Why Healthcare is the Ultimate Team Sport with Linda McHugh
Wambi has been named one of “Best Fit” Mental Health Services & Solutions by ANA\California.
Real-time recognition is the driving force of the Wambi platform. Our holistic solution impacts patients, frontline staff, and every member of your organization.
Our innovative employee recognition solution leverages gamification to positively transform the employee experience. Calculate your ROI, explore data insights, and read more about our success stories.
New Podcast Episode: Why Healthcare is the Ultimate Team Sport with Linda McHugh
“If you want to lift yourself up, lift up someone else.”
We believe in the power of relationships. From our clients to patients and their families to industry thought leaders, some of Wambi’s most indispensable champions serve on our Executive Advisory Council and Patient & Family Advisory Council. By elevating the voices of those impacted by our work through these partnerships, we benefit from their gifts of professional expertise and wisdom, diverse industry knowledge, and personal experiences.
As Executive Champion of these councils, Wambi’s Chief Clinical Officer, Dr. Bonnie Clipper, understands the value of their voices: “A leader is not only the people in the C-Suite, its not only the directors and the managers; it’s charge nurses, it’s supervisors, it’s shift leaders…it’s everyone calling out the good work that’s being done. It’s recognizing all that effort.”
These trusted connections springboard Wambi to fly higher, faster.
Elizabeth Paskas, MBA, MSN, RN, NE-BC, CPXP
Chief Patient Experience Officer at Hackensack Meridian Health
Elizabeth is a leader with an outstanding record of achievement, who is passionate about quality and patient experience. Her departments have consistently achieved high patient and employee satisfaction. Elizabeth oversees the collection, analysis and translation of consumer qualitative and quantitative intelligence to strategically design deployment programs, policies with standard operating procedures and/or practices that achieve the service excellence strategy of the organization to create exceptional human experiences.
Elizabeth is currently responsible for the research, design and acceleration of adoption of best practices and innovation integrating the science behind the human experience of care across the Network. She oversees a coaching model including the education required to execute and sustain results. Elizabeth oversees the Consumer Services which includes the Advocacy Program, an Experience Call Center, complaint management, service recovery and centralized consumer communication functions.
The Wambi PFAC serves to look at patient and family experiences in healthcare organizations “through the patient’s eyes.” Collectively, we use personal experiences and first-hand knowledge to improve how healthcare is delivered, how communication is handled and the overall patient/ provider relationship. The council members consist of patients, patient’s family members and is supported by the Clinical Team at Wambi.
Ray has been a volunteer for 13 years. His first 6 years were as a patient advocate, where he spoke to many diverse patients about their issues and experiences, then providing input for potential actions to improve patient well-being. For the last 7 years he has worked in our distribution center delivering supplies to all areas of the hospital, exposing him to many policies and procedures throughout the complex. Ray also volunteers at several other non-healthcare activities.
He has 5 children and 8 grandchildren with his wife of 58 years, Sandy. Sandy has been hospitalized many times over the years, giving Ray exposure to procedures and policies good and bad, and what could be done more efficiently.
With a background in project management and construction code enforcement, John currently works in municipal government in Red Bank, NJ, home to Hackensack Meridian Health’s, Riverview Medical Center (RMC).
“On March 5, 2018 I arrived at RMCs Emergency Department in serious condition with Bacterial Meningitis Type B, Septic and with Pneumonia. Shortly thereafter I was admitted to ICU in Critical Condition and placed on a ventilator for the next 4-5 days. The caregivers worked around the clock to save my life. On the fifth day I was extubated and awoke for the first time and moved to the 5 South Telemetry Unit. There I spent the next six days on my way to recovery. I lost 30 pounds in five days. There I would take my first exhaustive few steps, walk ten feet, and earn my way to 5 North Rehabilitation. For the next two weeks, I willed myself to endure intensive physical and speech therapy to not only survive but to thrive! Riverview Medical Center saved my life. I returned to work with only correctable hearing loss due to the meningitis.”
That’s his story, that centers around the caregivers who worked tirelessly. Wambi inspired him to discover just how important it is to recognize our health care providers.