Advisory Councils

Elizabeth Paskas, MBA, MSN, RN, NE-BC, CPXP

Chief Patient Experience Officer at Hackensack Meridian Health

Elizabeth is a leader with an outstanding record of achievement, who is passionate about quality and patient experience. Her departments have consistently achieved high patient and employee satisfaction. Elizabeth oversees the collection, analysis and translation of consumer qualitative and quantitative intelligence to strategically design deployment programs, policies with standard operating procedures and/or practices that achieve the service excellence strategy of the organization to create exceptional human experiences.

Elizabeth is currently responsible for the research, design and acceleration of adoption of best practices and innovation integrating the science behind the human experience of care across the Network. She oversees a coaching model including the education required to execute and sustain results. Elizabeth oversees the Consumer Services which includes the Advocacy Program, an Experience Call Center, complaint management, service recovery and centralized consumer communication functions.

UM Upper Chesapeake Health is a two-hospital organization and part of University of Maryland System. We strive to deliver an exceptional care experience for every person, every encounter, and every day through cultural behaviors of teamwork, compassion, integrity, trust, ownership & excellence. Click here to learn more.

As vice president of culture, Tria Deibert has the unique opportunity, and privilege, to work with 35k+ team members to intentionally design and nurture Hackensack Meridian Health’s shared culture and exceptional team member experience.

In her role, Tria is responsible for building a culture of transformation with a specific focus on strategy, team member engagement, voice of the team, storytelling, recognition and partnering to co-design peak experiences and meaningful moments all along the team member journey.

Though she leads the culture work, Tria credits the adoption of Hackensack Meridian Health’s shared culture to the 600+ culture circle members leading by example across the frontline of the network.  They are the Creative, Courageous, Compassionate, Collaborative and Connected individuals who have shaped a team member experience that makes Hackensack Meridian Health a Certified Great Place to Work.

Tria has been with Hackensack Meridian Health since 2005, when she joined as marketing manager for Riverview Medical Center. She has held various leadership roles, including director of marketing and customer experience and vice president, experience marketing.  Prior to working in health care, Tria was a marketing executive in b-to-b publishing at Ziff Davis, Crain Communications and Advanstar.  She is thrilled to be pursuing her master’s degree in Organizational Leadership from Rider University.