New Year, New Panel! Register today for the “Female Leaders Transforming the Healthcare Experience” live webinar on 1/21 at 4 PM EST.
Walking the Wambi Way. Learn more about the Wambi story from co-founders Rebecca Metter and Alex Coren and meet the members of the Wambi flock.
Real-time recognition is the driving force behind Wambi’s continuous gratitude loop that impacts patients, frontline staff, and every member of your organization.
Our innovative employee recognition solution leverages gamification to positively transform the employee experience. Calculate your ROI, explore data insights, and read more about our success stories.
From illuminating case studies to interactive workbooks, improve overall well-being and inform cultural best practices at your organization with these essential healthcare resources.
“If you want to lift yourself up, lift up someone else.”
We believe in the power of relationships. From our clients to patients and their families to industry thought leaders, some of Wambi’s most indispensable champions serve on our Executive Advisory Council and Patient & Family Advisory Council. By elevating the voices of those impacted by our work through these partnerships, we benefit from their gifts of professional expertise and wisdom, diverse industry knowledge, and personal experiences.
As Executive Champion of these councils, Wambi’s Chief Clinical Officer, Dr. Bonnie Clipper, understands the value of their voices: “A leader is not only the people in the C-Suite, its not only the directors and the managers; it’s charge nurses, it’s supervisors, it’s shift leaders…it’s everyone calling out the good work that’s being done. It’s recognizing all that effort.”
These trusted connections springboard Wambi to fly higher, faster.
UM Upper Chesapeake Health is a two-hospital organization and part of University of Maryland System. We strive to deliver an exceptional care experience for every person, every encounter, and every day through cultural behaviors of teamwork, compassion, integrity, trust, ownership & excellence. Click here to learn more.
As vice president of culture, Tria Deibert has the unique opportunity, and privilege, to work with 35k+ team members to intentionally design and nurture Hackensack Meridian Health’s shared culture and exceptional team member experience.
In her role, Tria is responsible for building a culture of transformation with a specific focus on strategy, team member engagement, voice of the team, storytelling, recognition and partnering to co-design peak experiences and meaningful moments all along the team member journey.
Though she leads the culture work, Tria credits the adoption of Hackensack Meridian Health’s shared culture to the 600+ culture circle members leading by example across the frontline of the network. They are the Creative, Courageous, Compassionate, Collaborative and Connected individuals who have shaped a team member experience that makes Hackensack Meridian Health a Certified Great Place to Work.
Tria has been with Hackensack Meridian Health since 2005, when she joined as marketing manager for Riverview Medical Center. She has held various leadership roles, including director of marketing and customer experience and vice president, experience marketing. Prior to working in health care, Tria was a marketing executive in b-to-b publishing at Ziff Davis, Crain Communications and Advanstar. She is thrilled to be pursuing her master’s degree in Organizational Leadership from Rider University.
The Wambi PFAC serves to look at patient and family experiences in healthcare organizations “through the patient’s eyes.” Collectively, we use personal experiences and first-hand knowledge to improve how healthcare is delivered, how communication is handled and the overall patient/ provider relationship. The council members consist of patients, patient’s family members and is supported by the Clinical Team at Wambi.
Ray has been a volunteer for 13 years. His first 6 years were as a patient advocate, where he spoke to many diverse patients about their issues and experiences, then providing input for potential actions to improve patient well-being. For the last 7 years he has worked in our distribution center delivering supplies to all areas of the hospital, exposing him to many policies and procedures throughout the complex. Ray also volunteers at several other non-healthcare activities.
He has 5 children and 8 grandchildren with his wife of 58 years, Sandy. Sandy has been hospitalized many times over the years, giving Ray exposure to procedures and policies good and bad, and what could be done more efficiently.
With a background in project management and construction code enforcement, John currently works in municipal government in Red Bank, NJ, home to Hackensack Meridian Health’s, Riverview Medical Center (RMC).
“On March 5, 2018 I arrived at RMCs Emergency Department in serious condition with Bacterial Meningitis Type B, Septic and with Pneumonia. Shortly thereafter I was admitted to ICU in Critical Condition and placed on a ventilator for the next 4-5 days. The caregivers worked around the clock to save my life. On the fifth day I was extubated and awoke for the first time and moved to the 5 South Telemetry Unit. There I spent the next six days on my way to recovery. I lost 30 pounds in five days. There I would take my first exhaustive few steps, walk ten feet, and earn my way to 5 North Rehabilitation. For the next two weeks, I willed myself to endure intensive physical and speech therapy to not only survive but to thrive! Riverview Medical Center saved my life. I returned to work with only correctable hearing loss due to the meningitis.”
That’s his story, that centers around the caregivers who worked tirelessly. Wambi inspired him to discover just how important it is to recognize our health care providers.
Dave Thomsen is a semi-retired independent consultant offering clients coaching in the areas of performance excellence, leadership, strategic planning, understanding customers and leveraging data to drive improvement in process design and key results. Dave considers himself an “impact strategist” and founded Third Gate Consulting to leverage his expertise and unique systems perspective to help increase individual and organizational impact. With over four decades of healthcare industry experience, including as a navy medic, he acquired skills in process improvement and served in senior leadership roles in quality, organizational development, and service delivery in Arizona and Texas. His efforts helped the 8-hospital system achieve both Top 100 and Top 15 Health System recognition nationally.
He is a volunteer senior examiner for the Malcolm Baldrige National Quality Award and was responsible for leading St. David’s HealthCare’s 12-year effort in achieving the Malcolm Baldrige National Quality Award in 2014. Dave also enjoys serving on non-profit boards as time allows, lending his perspectives to envision innovative approaches to serve the community.
Dave’s keen sense of empathy for individuals needing care to deal with acute or chronic conditions they’re facing stems from his own personal and family experience with cancer. He has been married for over 36 years, has four grown children, enjoys time outdoors, and connecting with people on a spiritual level in this journey of life.
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