Listen to Moments Move Us Season 2 Episode 6: Why Healthcare is the Ultimate Team Sport with Linda McHugh

Hackensack Meridian Health Case Study

A hospital improves patient experience to increase Net Promoter Scores

From Wambi’s implementation in January 2018 through July 2018, Hackensack Meridian Health saw their Net Promoter Scores (NPS) significantly improve, along with team member engagement.

Learn how they increased team engagement to boost operational performance in this case study.

At Hackensack Meridian Health (HMH) in New Jersey, the top priorities in 2018 included improving patient experience and increasing team member engagement. Download the case study to see data insights on how the Wambi experience improved HMH’s Net Promoter Scores.

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The Challenge

Why is building a positive work environment for non-clinical and clinical team members crucial to operational and organizational success?

ESTABLISHES TRANSPARENCY

INCREASES TEAM ENGAGEMENT

IMPROVES PATIENT EXPERIENCE

HOW WAMBI HELPED

By using Wambi to capture patient feedback and recognition, HMH quickly saw an improvement in patient experience and team member engagement, resulting in increased Net Promoter Scores.

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