Tune in now to the latest Moments Move Us episode with Rhonda Brandon, SVP and Chief Human Resources Officer at Duke University Health System 🎧
Wambi has been named one of “Best Fit” Mental Health Services & Solutions by ANA\California.
Real-time recognition is the driving force of the Wambi platform. Our holistic solution impacts patients, frontline staff, and every member of your organization.
Our innovative employee recognition solution leverages gamification to positively transform the employee experience. Calculate your ROI, explore data insights, and read more about our success stories.
New Podcast Episode:
Rise & Lead with Rhonda Brandon
Meet Dr. Norma Tirado of Spectrum Health:
“Every leader in any organization is in a position to really impact other people’s lives. So I think every day, when we wake up, we have to decide as to how we’re going to show up as leaders and what kind of impact we want to have on the people we’re working with. Not just to the people that report to us, but to our colleagues and other team members that we have to collaborate with. Helping find other people’s gifts and helping them develop into people they maybe didn’t even know they could be is truly why I get up every morning. It’s my purpose in life. I believe true happiness is found in the positive impact you can have in other people’s lives.”
Listen to hear how Dr. Norma Tirado works to help her employees find their gifts, focus on their strengths, and how other leaders can, too.
Dr. Norma Tirado uses the Wambi value of fearlessness to help encourage others out of their comfort zones so that they may find their gifts.
“To discover your gifts sometimes you have to take risks. You have to do things that you haven’t done before. One time a CEO asked me to lead the IT department of my organization and I didn’t have an IT background. So I had to know that. I needed to take that risk that I’m probably going to get my knees scraped. I’m going to make mistakes, but I’m going to learn from them, and then I found out that, again, leadership was a gift for me. No matter what area of the organization I was leading. And you can always learn some of the technical stuff. So getting uncomfortable, taking risks, asking your leaders a lot of questions, pushing them outside of the boundaries of their comfort is going to help them find their gifts.”
Incredible Businesses Have Incredible Relationships – Relationships bring richness to our lives, and move things forward, faster than anything else. Bring a passionate group of people together who share the same mission, using their ”ikigai”, and watch the profound impact that they have on the world. Find out what “ikigai” means and how to be an incredible business in this blog.
This Gut + Science episode is sponsored by Wambi. Don’t miss out on future episodes; subscribe today!
Employees quit bosses, not their jobs or the brand they represent. Data shows that bad leadership has significant impact on turnover and low engagement. Kris Baird’s research captures the most crucial leadership skills needed to increase engagement, build trust, and create loyal, high-performing teams. Discover the most important actions we can take to drive retention and build workplaces where employees thrive.
1. Train your managers: Selecting and training managers is the responsibility of a good leader. Provide training that will make your managers feel like engagement experts.
2. Define your retention strategy: The top priority has to be on keeping the good people you already have and hiring for fit. What are the qualities most important to your team and align with the values of not only your company, but also department?
3. Create opportunities for interaction and being present: There is a misconception that staff are wallet-driven but engagement is about meaningful connection: it’s about leaders more visible and present among your people.
4. Define your company culture: You must consciously create a culture that aligns with your organization’s vision of the future. This helps your team stay connected to the purpose.
5. Noticing Celebration, Acknowledgment, and recognition are all different: Recognition is more personal. We say recognition should have the three P’s. It should be: Prompt Personal, and Plentiful.
We invite leaders to take a minute to reflect on your strategy and style in order to take the first step in driving retention and reducing burnout. Fill out the Leadership Self-Reflection Assessment today!
Meet Ophelia Byers, VP and Chief Nursing Officer at NewYork-Presbyterian Hospital:
“We recognize the impact of stress – general stressors, life stressors, family changes, pressure at work, personal health challenges. Those are things that any human being goes through. Then you think about your employees of color, and you think about the impact of racism on people who are also going through the challenges of just being human. My interest in this is really around understanding the experience of those employees and how workplaces can create actionable frameworks to help support them at work, a place that we spend most of our life and certainly most of our day. It’s really trying to understand how we can retain these employees, engage them, and ensure that the workplace is one of diversity, inclusion, belonging, and ultimately equity.”
Listen to hear how Ophelia and NewYork-Presbyterian weave diversity and inclusion into the entire framework of their organization in order to retain employees and enhance their workplace experience.
Ophelia Byers uses the Wambi value of compassion to remind us that diversity and inclusion is a process, beginning with a self-assessment of our personal limitations.
“There is not always the awareness of what someone’s lived experience is at work. Our obligation is to do some vision correction, and that comes through awareness. It comes through learning and self-study. It comes through a variety of ways, but we have to first recognize that we do not see all and that we really need diverse perspectives from a diverse group of individuals to be able to be more aware.”
Celebrating Black Healthcare Professionals – In our desire to actualize change and celebrate the diversity of mind and thought, we are listening to five Black healthcare professionals who have graciously shared their knowledge and insights on joy, compassion, gratitude, imagination and fearlessness. Watch and listen to our interviews with:
Meet Nigel Girgrah of Ochsner Health System:
“The Office of Professional Well Being partnered very quickly with our behavioral health service line, and probably the thing that was most well received was rounding on the units that were most distressed and offering structured debriefing sessions. We still stood up again with our behavioral health service line 24/7 crisis support. We developed physical decompression zones where people could go mid-shift or post-shift to just de-stress. Some mindfulness exercises that folks could engage in. We developed something called COVID Connect, which was a peer support program for our employees that did test positive so that they could connect with other employees that had gone through it. We also developed a leader toolkit to help our leaders address the needs of those they lead.”
Listen to hear how Nigel and Ochsner Health System prioritized developing resources for their employees and their leaders to equip them to fight employee burnout during the pandemic.
Nigel Girgrah uses the Wambi value of imagination to reform the healthcare industry by prioritizing collective well-being to overcome challenges, like clinician burnout.
“There’s really no industry more complex than healthcare. As I think about it, in order to meet the challenges associated with healthcare reform, we need the collective of our healthcare workers to achieve great things. I look at well-being in the workplace as a vehicle to get there and burnouts are kind of an existential threat to achieving those goals.”
Lead Authentically: Cultivate Trust Among Patients and Staff – As we begin to shift gears toward a post-pandemic world, how do we, as leaders, secure healthy solutions that strengthen healthcare workers’ resiliency? Here are five learnings from patient experience experts to support more authentic leadership in cultivating trust and improving patient experience outcomes.