Webinars

Elizabeth is a leader with an outstanding record of achievement, who is passionate about quality and patient experience. Her departments have consistently achieved high patient and employee satisfaction. Elizabeth oversees the collection, analysis and translation of consumer qualitative and quantitative intelligence to strategically design deployment programs, policies with standard operating procedures and/or practices that achieve the service excellence strategy of the organization to create exceptional human experiences.


Elizabeth is currently responsible for the research, design and acceleration of adoption of best practices and innovation integrating the science behind the human experience of care across the Network. She oversees a coaching model including the education required to execute and sustain results. Elizabeth oversees the Consumer Services which includes the Advocacy Program, an Experience Call Center, complaint management, service recovery and centralized consumer communication functions.