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What is Wambi
Company Our Partnerships Newsroom Join Our Team
How We Help
Leaders Team Members Patients & Families
Why Wambi
ROI Calculator Testimonials Data Insights
Resources
Blog COVID-19 Resources Studies and Papers Webinars Podcasts Videos
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Look out for upcoming Wambi webinars giving you exclusive access to best practices from top healthcare leaders and access on-demand recordings of past events. Click on the listings below to learn more about our upcoming Wambi events.

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Meet The January Panelists

CASSANDRA CROWE-JACKSON
Chief Experience Officer
at Sharp HealthCare

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Cassandra Crowe-Jackson has more than 20 years of leadership experience with the last 15 being in patient experience and service excellence.  Previously, Crowe-Jackson was the Senior Director, Office of Patient Experience and Service Excellence, at University of Colorado Health, a not-for-profit health care system headquartered in Aurora, Colorado.

A Certified Patient Experience Professional, Crowe-Jackson holds a Master of Business Administration from Pfeiffer University in Charlotte, North Carolina. She earned her Bachelor of Arts in Management from University of Phoenix in Phoenix, Arizona.

SUE MURPHY
Chief Experience Officer at The University of Chicago Medicine
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Susan Murphy, RN, MS, CXP joined the University of Chicago Medicine in 2013 and currently serves as the System Chief Experience Officer. Prior to her role at UCM, Sue was the Vice President of Patient Experience for Vanguard Health in Chicago, where she led experience strategies that improved system-wide patient engagement scores for inpatient, outpatient and emergency services. Methods of success included mentoring and streamlining accountability with hourly rounding, nursing leadership rounding, comfort rounds and post-hospitalization callbacks. Sue also provides coaching to physicians, frontline staff and leadership for improving outcomes and best practices to ensure continuous improvement. Sue is a published author and has been invited to speak at over 20 patient experience focus conferences since 2013.  In 2018, Sue was presented with the Kate Granger Compassionate Care Award by HIMSS for always leading with her heart and putting patients at the center of care.

LIZ PASKAS
VP of Human Experience at Hackensack Meridian Health
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Elizabeth is a leader with an outstanding record of achievement, who is passionate about quality and patient experience. Her departments have consistently achieved high patient and employee satisfaction. Elizabeth oversees the collection, analysis and translation of consumer qualitative and quantitative intelligence to strategically design deployment programs, policies with standard operating procedures and/or practices that achieve the service excellence strategy of the organization to create exceptional human experiences.


Elizabeth is currently responsible for the research, design and acceleration of adoption of best practices and innovation integrating the science behind the human experience of care across the Network. She oversees a coaching model including the education required to execute and sustain results. Elizabeth oversees the Consumer Services which includes the Advocacy Program, an Experience Call Center, complaint management, service recovery and centralized consumer communication functions.

DR. MAUREEN SWICK
SVP Enterprise Nursing and Pharmacy at Atrium Health
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Maureen Swick, PhD, MSN, RN, NEA-BC, is senior vice president and system nurse executive for Atrium Health. As the SNE, Swick represents over 15,000 nurses throughout Atrium Health to ensure consistency in nursing policy, strategy, practice and quality. Swick is also responsible for system-wide patient experience and security operations. Previously, Swick was chief executive officer of the American Organization of Nurse Executives (AONE) and senior vice president, chief nursing officer of the American Hospital Association (AHA).

To learn more about our moderator, Rebecca Metter, and other members of the Wambi flock click here.

Access Past Wambi Leadership Panels On-Demand

WatchOn-Demand Webinar: Building Resilience in 2020 WatchOn-Demand Webinar: Engaging Employees During COVID-19 WatchOn-Demand Webinar: Healthcare Executives Share Pandemic Insights
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