A Holistic Healthcare Experience Solution

For years one of the top areas of improvement at East Orange General Hospital (as indicated by our employee satisfaction surveys,) was rewards and recognition. Staff valued feeling recognized for the great work that they do even higher than compensation. Wambi has given us the opportunity to provide feedback directly from our most valuable asset,our patients, on the care that they are receiving. One of the most inspiring moments I’ve had this year was watching a nurse read her reviews and say through tears ‘Wow! I really am making a difference.’”

When you recognize a team member using Wambi, you and the team member immediately have feeling of both proud, gratified, and happy. There’s a human connection that creates a shared bond, that ultimately transforms a culture and an organization. Simply put, if you have happy and engaged team members, that will overflow and result in more happy and healthy patients.

Wambi’s platform not only delivers recognition fostering overall care team well-being… but data analytics to leverage decision making. Wambi has provided the ability to mesh the cultures of medicine and business in a comprehensive and strategic manner while creatively bringing fun into the workplace and motivating that human connection. For more information, read the Culture of Gratitude Whitepaper.

Wambi’s data is integral to improving our operations, our patient and staff experience, and our HCAHPS scores. With about 500 reviews each month, it provides the immediate, frequent feedback needed to recognize and reward our dedicated staff. And it tells us if operational changes we make on a unit are improving staff responsiveness and patient satisfaction, whereas it takes six months to get that feedback from HCAHPS. For more information, read the Predicting HCAHPS Case Study.