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Meet The Team Our Partnerships Advisory Councils Newsroom Join Our Team
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Leaders Team Members Patient & Family Engagement
Why Wambi
ROI Calculator Testimonials Data Insights
Resources
Blog COVID-19 Resources Nurse Resources Studies and Papers Events and Webinars Podcasts Videos
Request a Demo

Case Study: UCH Finds Wambi is Early Predictor of HCAHPS

Learn how University of Maryland Upper Chesapeake Health utilized Wambi to improve employee engagement and patient experience, and found that the Wambi platform is an early predictor of the HCAHPS.

Upper Chesapeake Health Case Study on Wamb.org

 KEY TAKEAWAYS

Increase in HCAHPS Score
3 HCACHPS Communication Domains

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ACHIEVING THE OUTCOMES

UCH in Harford County, MD, saw these results by deploying Wambi’s real-time engagement and recognition system. Learn how they were able to:

BOOST RESPONSE RATES

GET REAL-TIME FEEDBACK FROM ALL KEY STAKEHOLDERS

ENGAGE PATIENTS, PHYSICIANS, HEALTHCARE STAFF, AND LEADERS

HOW WAMBI HELPED

UCH’s experience also demonstrated that the solution is predictive of HCAHPS results, enabling organizations to get early, actionable feedback that drives meaningful improvement in the patient experience.

As UCH learned, there is a fundamental connection between employee and patient experience — to impact either, you must impact both. This is the premise Wambi was built on—read the case study to learn more.

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East Orange General Hospital Patient-Driven Gratitude Case Study

East Orange General Hospital (EOGH) in New Jersey credits Wambi’s platform as a contributing cause of its organizations transformational changes in a 2019 study.

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Hackensack Meridian Health Net Promoter Case Study

From Wambi’s implementation in January 2018 through July 2018, Hackensack Meridian Health saw their Net Promoter Scores (NPS) significantly improve, along with team member engagement.

Read Here

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