This has been an incredibly challenging time in our nation’s history. Racism has been long-felt here; however, it’s not until recently that the nation has been able to see its frightening reality through videos and images shared on the news and social media. These brutal accounts have forced all Americans to pay attention. We want to say their names so that the murders of George Floyd, Breonna Taylor, and Ahmaud Arbery are not passing headlines, but rather continue to ignite a moment in our nation’s history that will change us forever. I have always believed that extreme sadness and pain awaken the capacity to change. At Wambi, our values speak loudly: Compassion, Gratitude, Imagination, Joy, and Fearlessness. We condemn prejudice, inequity, and racism of any kind as they are, at their core, in direct violation of our most precious beliefs.

At Wambi, our values speak loudly: Compassion, Gratitude, Imagination, Joy, and Fearlessness.

At Wambi, we don’t think words are enough. We need to live our values and take action. I am proud of the diverse team we have built at Wambi, and I believe wholeheartedly that it is only with diversity of thought and experience that we can truly serve our clients and the community. However, there is always room to do better.

We are purposefully listening more and becoming better educated, speaking out, and being advocates for equality. We are committed to maintaining our diverse team. We are prioritizing minority-owned businesses wherever possible to service Wambi. We will continue to celebrate our differences and maintain an open and inclusive culture for all, where we can support one another and engage in meaningful dialogue.

We will continue to celebrate the differences between us and maintain an open and inclusive culture for all.

Although this is an extremely painful time, I believe this will catalyze the change that is so very needed in this country—and it starts with each of us. Whether client, colleague, or community member, I ask that you harness your Fearlessness right alongside your Compassion and join me and the Wambi team in making a commitment to be part of the solution. We have seen first-hand from our clients that change begins with meaningful moments shared between people. Let’s at least start there.

With compassion,

Rebecca Metter | CEO, Wambi

“You can upload your own photo, you can identify where you would like that care postcard to go, so whether it’s a local hospital in your area or a friend of yours that’s a nurse where you want to share that gratitude,” said ALex Coren, the website founder.

“Wow. I hope everyone uses it. That’s fantastic. That’s huge. and that kind of stuff is absolutely appreciated,” said Dr. Tiffany McCalla.

The site is run by a company called Wambi, described as: “Wambi is the first and only real-time employee engagement and recognition system that engages both patients and team members. Partnering with large hospitals and healthcare systems nationwide, Wambi’s approach to recognition connects direct patient feedback to team members to increase engagement. Wambi users report a 62% increase in feeling valued at their job, positively impacting retention and patient satisfaction over time. This meaningful, in-the-moment feedback loop fosters a clear organizational culture shift built on a foundation of transparency, trust and gratitude.”

Founder Alex Coren says she was inspired by personal experiences to make the website.

“Being the daughter of both parents that both suffered from chronic illnesses, I spent a lot of time in hospitals and that led me to really value the relationship between a patient and family member and someone who cares for them,” said Coren.

A local ER doctor says this kind of encouragement is especially needed during this pandemic.

“I think more than anything it’s been mentally exhausting,”said Dr. Tiffany McCalla, “People bringing in food, candy, the hospital bought all the nurses flowers,I mean, that kind of stuff lets you know you’re appreciated.”

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Wambi is the only real-time recognition and feedback system fueled by the voice of patients and families. Its gamified approach increases employee engagement, reduces clinician burnout, and enhances the patient experience. Partnering with hospitals and healthcare systems nationwide, Wambi gives flight to the personal side of healthcare by surfacing the moments where a human connection makes all the difference, connecting patients and team members and improving the human experience for all.

Join Dr. Bonnie Clipper and Liz Paskas, Chief Patient Experience Officer at Hackensack Meridian Health, as they share in this inspiring micro-interview that innovation and creativity is alive in your team members. As leaders, we will not have all the answers, so ask your troops–they have tremendous insight.

There’s more to explore in Wambi world! Click here to subscribe and keep your pulse on what we’re doing in the healthcare engagement space with thought leaders and the inspiring realm of employee recognition and gratitude.