Tune in now to the final Season 4 Moments Move Us episode with Rebecca Coren 🎧

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Wambi has been named one of “Best Fit” Mental Health Services & Solutions by ANA\California.

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Real-time recognition is the driving force of the Wambi platform. Our holistic solution impacts patients, frontline staff, and every member of your organization.

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Our innovative employee recognition solution leverages gamification to positively transform the employee experience. Calculate your ROI, explore data insights, and read more about our success stories.

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New Podcast Episode:

Creating Change Through Connection: Leadership Lessons from Season 4 with host Rebecca Coren

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About Wambi
Meet The Team Our Partnerships Advisory Councils Newsroom Join Our Team
Platform
Leaders Team Members Patient & Family Engagement Download App
Why Wambi
ROI Calculator Testimonials Actionable Insights
Resources
National Nurses Week Blog Studies and Papers Podcast Events and Webinars Videos COVID-19 Resources
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Advisory Councils

“If you want to lift yourself up, lift up someone else.”

– Booker T. Washington

We Grow Together

We believe in the power of relationships. From our clients to patients and their families to industry thought leaders, some of Wambi’s most indispensable champions serve on our Executive Advisory Council and Patient & Family Advisory Council. By elevating the voices of those impacted by our work through these partnerships, we benefit from their gifts of professional expertise and wisdom, diverse industry knowledge, and personal experiences.

As Executive Champion of these councils, Wambi’s Chief Clinical Officer, Dr. Bonnie Clipper, understands the value of their voices: “A leader is not only the people in the C-Suite, its not only the directors and the managers; it’s charge nurses, it’s supervisors, it’s shift leaders…it’s everyone calling out the good work that’s being done. It’s recognizing all that effort.”

These trusted connections springboard Wambi to fly higher, faster.

Executive Advisory Council

The EAC is a council of thought leaders that exchange knowledge and insights on recognition, employee engagement, and patient experience across the healthcare industry. The council also provides feedback on upcoming Wambi platform advancements.
Dr. Maureen Fagan
Dr. Maureen Fagan
Maureen Fagan, DNP, FNP-BC, FAAN, Chief Patient Experience Officer, University of Miami Health System (UHealth)

Maureen Fagan, DNP, FNP-BC, FAAN, joined the University of Miami Health System (UHealth) in May 2018 as Chief Patient Experience Officer, after being recruited from Brigham and Women’s Hospital in Boston where she was Associate Chief Nurse for OB/GYN services at the Connors Center for Women and Newborns, and Executive Director of the Center for Patients and Families. She began her career as a nurse practitioner in OB/GYN care before moving to the Chief of Nursing role at Harvard Vanguard Medical Associates.

In November 2019, having demonstrated great success in her current position, Dr. Fagan was named Chief Nursing Executive (CNE) for the entire health system, Some of her most significant achievements have been in creating and implementing the infrastructure within the in-patient and ambulatory domains to enable establishment of the system-wide Office of Patient Experience, sourcing best practice technology tools that simplify the grievance and complaint process and conduct pulse surveys to give staff immediate feedback from patients, and partnering with Nursing, Food Service and Environmental Service staff members and leadership to raise UHealth Tower’s in-patient “likelihood to recommend” rank into the 75th percentile.

As CNE, she oversees hospital nursing leaders, as well as the patient experience function, providing strategy and synergy as we work toward achieving our Magnet nursing distinction goal, building a culture focused on best-in-class patient experience, quality care and safety, employee engagement, and fiscal responsibility. Dr. Fagan earned a Master of Health Administration degree and a Doctorate of Nursing Practice, researching patient- and family-centered care globally. She was designated a Fellow in the American Academy of Nursing, the highest national nursing distinction based on leadership and nursing excellence for her body of research and operational expertise in patient engagement. She is a nationally recognized, invited speaker for annunciating the voices of patients and families.
“Harvesting feedback and recognition from patients and their families is a novel way to demonstrate the value of 'moments', even in the most difficult situations. We value the input that our Patient & Family and Executive Advisory Councils share with us because they are our experts and their experiences are what drive us. We are honored to amplify their voice to enhance human experiences in healthcare."
Bonnie Clipper
Dr. Bonnie Clipper, DNP, MA, MBA, RN, CENP, FACHE
Chief Clinical Officer | Wambi

Patient & Family Advisory Council

The Wambi PFAC serves to look at patient and family experiences in healthcare organizations “through the patient’s eyes.” Collectively, we use personal experiences and first-hand knowledge to improve how healthcare is delivered, how communication is handled and the overall patient/ provider relationship. The council members consist of patients, patient’s family members and is supported by the Clinical Team at Wambi.

Ray Columbo
John Drucker
Deborah Petrucelli
Ray Columbo

Ray has been a volunteer for 13 years. His first 6 years were as a patient advocate, where he spoke to many diverse patients about their issues and experiences, then providing input for potential actions to improve patient well-being. For the last 7 years he has worked in our distribution center delivering supplies to all areas of the hospital, exposing him to many policies and procedures throughout the complex. Ray also volunteers at several other non-healthcare activities.

He has 5 children and 8 grandchildren with his wife of 58 years, Sandy. Sandy has been hospitalized many times over the years, giving Ray exposure to procedures and policies good and bad, and what could be done more efficiently.

John Drucker

With a background in project management and construction code enforcement, John currently works in municipal government in Red Bank, NJ, home to Hackensack Meridian Health’s, Riverview Medical Center (RMC).

 

“On March 5, 2018 I arrived at RMCs Emergency Department in serious condition with Bacterial Meningitis Type B, Septic and with Pneumonia. Shortly thereafter I was admitted to ICU in Critical Condition and placed on a ventilator for the next 4-5 days. The caregivers worked around the clock to save my life. On the fifth day I was extubated and awoke for the first time and moved to the 5 South Telemetry Unit. There I spent the next six days on my way to recovery. I lost 30 pounds in five days. There I would take my first exhaustive few steps, walk ten feet, and earn my way to 5 North Rehabilitation. For the next two weeks, I willed myself to endure intensive physical and speech therapy to not only survive but to thrive! Riverview Medical Center saved my life. I returned to work with only correctable hearing loss due to the meningitis.”

 

That’s his story, that centers around the caregivers who worked tirelessly. Wambi inspired him to discover just how important it is to recognize our health care providers.

Deborah Petrucelli
Deborah Petrucelli, CPXP has spent the majority of her 20-year career in healthcare in search of the secret sauce for patient experience excellence. As a certified patient experience professional, Deborah has been on a mission to transform healthcare by touching the hearts of many through moments of human connection. Prior to her current role, she was the Manager of Patient Experience at Hackensack Meridian Health Raritan Bay Medical Center Perth Amboy and Old Bridge NJ where she was instrumental in the launch of the Patient and Family Advisory Council and successfully supported leaders and colleagues to improve the overall patient experience as measured through the HCAHPS survey. A personal battle with cancer led Deborah to a profound understanding of resilience and the important role healthcare professionals play in a patient’s healthcare journey, and led her to become an active member of the Network Patient and Family Advisory Council. Deborah has been praised by healthcare professionals as “possessing a gift for storytelling” that leaves her audiences “inspired and motivated.” As Regional Educator and Coach for the Office of Human Experience for Hackensack Meridian Health, Deborah supports the Central Region to reconnect to purpose and develop a better understanding of what matters most in the world of patient experience.
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