The Gut+Science Healthcare Series, sponsored by Wambi, brings the best influencers and leaders in healthcare to share best practices, stories, and lessons to build stronger people-first healthcare institutions.

Renee Thompson is the CEO and Founder of Healthy Workforce Institute, and she is on a mission to create a world where bullying and incivility are immediately rejected and kindness, respect, and professionalism become the new norm.

Listen in as she and Nikki reveal the ways you can identify and address bullying in the workplace.

1. Know what bullying is:
   There has to be a target.
   [00:02:22] for a behavior to be considered bullying, There has to be three things. First of all, there has to be a target. It could be one person, or it could be a small group of people. [00:02:34]
   The behavior has to be harmful.
   [00:02:46] The second criteria is they, behavior has to be harmful in some way [00:02:51]
   The behavior has to be repeated over time.
   [00:03:29]the third criteria is that the behavior has to be repeated over time. It can’t be one time I get testy with you when I’m in a crisis situation, it has to be repeated. [00:03:40]
2. Leaders need to be equipped both proactively and reactively on how to handle bullying.
   [00:17:11] What I have learned is that overall, I haven’t found one organization that does a good job, equipping their leaders with the skills and tools that they need to set behavioral expectations and hold their people accountable. It’s a skill that can be learned. [00:17:28]
3. Reminder – Hire slow, fire fast.
   [00:11:16] I had a manager who would say this, look, I can teach you to be a neuro nurse. I can teach you, you know, what you need to do to be successful here. But if, and this is what she would say, but what if God and your mother didn’t teach you how to be a nice person? I don’t want you here. [00:11:30]

Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.

Dr. Bonnie Clipper, DNP, MA, MBA, RN, CENP, FACHE

Over the past two weeks, I have been rapidly trying to learn all that I can about racism and how I can help to affect change. As part of my learning, I am doing a great deal of reading. I found this quote that speaks to me from Dr. Martin Luther King “what are you doing for others?” (KeepInspiringme.com, 2020). Doing something for others is part of who I am, and in large part why I became a nurse. However, I need to do more. I can do more.

As we watched the pandemic unfold in front of our eyes on television and in social media, the sheer size and speed shocked all of us. And as if in slow motion, the pandemic, in its fierce intensity, shifted from hospital surges to taking its emotional toll on clinicians. Our clinicians are amazing, and they are people. They are mothers and fathers, spouses and partners, brothers, and sisters. People… are impacted by events of this scope and scale.

As I reflect on the past couple of weeks and on the constructs of injustice, inequity, and racism, I can’t help but come back to the “social determinants of health” (SDOH). To me, this has been a very “safe”, politically correct way to say inequity, disparity, or difference, and it affords us a framework to capture or document that we are aware of these factors. Yet, for all our talk about SDOH, little has changed.

Social determinants of health are the “conditions in the environments in which people are born, live, learn, work, play, worship, and age that affect a wide range of health, functioning, and quality-of-life outcomes and risks” (World Health Organization, 2005). This term and corresponding definition were coined by the World Health Organization in 2005.

However, despite all the focus on the determinants of health, the inequities and disparities haven’t changed much at all. It almost seems as though the “social determinants” are “fixed objects” that we have come to accept as immoveable or beyond improvement. Social determinants of health should not be accepted as they are today.

We collect data and have even built sophisticated queries that become part of our admission assessments and we have become very good at documenting SDOH. But what are we really doing with the data? We have even taken it a step further and developed the concept of “population health” to talk about how we can improve the lives of our communities (Kindig, 2003). After all, what is the goal of collecting SDOH data? What is the goal of population health if we haven’t created healthier populations?

Yet, we haven’t moved the needle. The fact that every American doesn’t have access to healthcare is no longer acceptable, it never really was. The notion that we invented the term “food desert” to gloss over the fact that millions of Americans can’t find adequate healthy foods or fresh fruits and vegetables within their communities is not acceptable. Profoundly disparate education systems and substandard housing can no longer be tolerated. Yes, social determinants do impact health and well-being.

If we know that the social determinants of health are strongly influenced by the “environments in which people are born, live, learn, work, play, and worship”(Healthpeople.gov) which directly impacts “health, functioning, and quality-of-life outcomes”(Healthpeople.gov) why haven’t we done more to directly IMPROVE these factors? Is it the cost? The magnitude of the problems? Lack of clear scope or definition? Let us say the reason that we have chosen not to address these problems.

And yet, there are some great examples of healthcare systems investing in a big way to provide housing, improve food security, and reimagine education. However, we need to do much more. these known social determinants ARE the basis of health. At this pivotal inflection point, it is the time to be courageous, compassionate, and do the right thing on a large scale to actually “fix” these clearly unequal social determinants. Empathy is the perfect starting point. We can start by listening to our employees and our communities. Using the human-centered approach to designing solutions leads us directly to those impacted by the problem and they often have the best solutions. This is about building cultures of inclusion, equity, and support, where everyone can expect to live their best life. Period. All of us. There are actions that we can take immediately.

• The composition of organizational leadership teams should reflect the communities that are served, all the way up to the boardroom.
• Organizations (employers) should be partners in the community and find ways to support and resource needs, whether it is housing, healthy food, or education.
• Preventative care should be free and needs to be reimagined so that it can be provided to everyone in an easily accessible manner, whether it be clinics, churches, libraries, or barbershops.
• Education must be addressed. One way is to develop programs for healthy/safe living that starts with elementary school-age children. These programs can be delivered in low-cost ways via industry and community partnerships, think virtual.
• Industry partners should require their leadership teams to mentor in the community as a means of building a sustainable talent pipeline.

This is just the tip of the iceberg. These conversations should go deep into each of the social determinants. Consider how you can help make changes locally, include community members on your organization’s planning committees. We all are part of a community, and change starts locally. Think about your organization/company, how can you be a catalyst for equity, justice, and access? We aren’t powerless. Use your voice. It is up to each of us to play a part in reforming the social determinants of health. I can no longer accept that social determinants exist. Please join me in making much-needed change.

KeepInspiringme.com. Martin Luther King quotes. https://www.keepinspiring.me/martin-luther-king-jr-quotes/
Accessed June 12, 2020.

HealthyPeople.gov (n.d.). https://www.healthypeople.gov/2020/topics-objectives/topic/social-determinants-of-health Accessed June 8, 2020.

World Health Organization. (2005). Commission on Social Determinants of Health, 2005-2008
https://www.who.int/social_determinants/thecommission/en/. Accessed June 8, 2020.

Kindig D, Stoddart G. (2003). What is Population Health? Am J Public Health. 93(3): 380-383 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1447747/
Accessed June 8, 2020.

Join Dr. Bonnie Clipper and Betty Noyes, President & CEO of Noyes & Associates, for this inspiring and engaging conversation about how nurses are so capable of seeing obstacles and finding innovative solutions, and how now is the time to really look at the current processes and learn better methods for the present moments and for future outcomes.

To learn more about Betty Noyes, visit:

• Noyes and Associates – Consulting FirmUH Hospitals Ventures
• Connect with Betty Noyes on LinkedIn

There’s more to explore in Wambi world! Click here to subscribe and keep your pulse on what we’re doing in the healthcare engagement space with thought leaders and the inspiring realm of employee recognition and gratitude.