Listen to Moments Move Us Season 2 Episode 1: Owning the Responsibility of Leading “Human-First” with Annette Walker
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New Podcast Episode: Owning the Responsibility of Leading “Human-First” with Annette Walker
“Give people dignity and grace. Meet them where they’re at. Don’t try to solve everything. We need to be okay that we can’t solve a problem, but it’s okay to be vulnerable. Be there and meet them where they’re at.”Michelle Sanchez-Bickley, Chief Human Resources Officer at Renown Health, is passionate about lifting people up, either within the organization or elsewhere. Of course, ideally, it would be within and that’s why she champions a number of initiatives that give people the tools they need to move forward in their careers.In this episode, Michelle shares stories about how opening the door of possibility can inspire others to try something they never thought possible. For instance, how a warehouse worker made his way to being a pharmacist technician. As you listen, you’ll learn how a simple conversation can motivate your team members to reach their full potential.What To Listen For: Career Growth, Connection, Listening
Listen to the full episode with Michelle Sanchez-Bickley to experience her moving story in its entirety, illustrating by these impactful quotes:
“A year and a half ago, healthcare was nothing but heroes. In 2022, they’re still heroes but they don’t want to be heroes! That’s not why they got into healthcare…but the burnout is real. So now the conversation is, “How do we reconnect hearts and minds and the aspiration of why you came into healthcare in the first place,” reminding everyone that they do get to make a difference every day.”
“We can’t solve everyone’s problems because some of the issues aren’t necessarily about work, but what’s happening in their life or their world. Caregivers have always been in a tough situation and they used to be able to blow off steam in different ways (maybe going out to a restaurant or getting a cocktail with friends) but in a pandemic they no longer have those outlets. Even if it’s not work related, their lives have been turned upside down. We want to let our teams know that we understand, no matter what it is. Even if it’s not work-related, your life matters and your family matters and we are family with you.”
“How do we make sure that we’re taking work off the plate that isn’t value added to either the patient or the employee? We want to make sure that we’re having people perform at their highest level of competency, when redesigning our care team.”
“How do we fill our own bucket and how do we fill others bucket? If we don’t have leaders who are fulfilled and energized, they really can’t do that for their staff. As leaders, we need to take a moment to think about, ‘What fills my bucket? How can I make that difference so that I can be there for others and allow them to do it?'”
“Give people dignity and grace. Meet them where they’re at. Don’t try to solve everything. We need to be okay that we can’t solve a problem, but it’s okay to be vulnerable. Be there and meet them where they’re at.”
Explore transformative stories from healthcare executives as they share impactful moments of human connection from their professional journeys.