Transforming Culture Through Meaningful Connection
Discover how improving culture leads to greater retention, patient experience, and organizational performance.
A critical need for healthcare success
The increasing costs of turnover in healthcare have never been higher, with retention challenges negatively affecting remaining employees, patient care, and organizations’ bottom lines. Even the most purpose-driven healthcare workers can become demoralized, disengaged, and overwhelmed by burnout.
For health systems that are serious about being an organization people love and that employees don’t want to leave, creating an environment that supports the needs and wellbeing of their healthcare professionals must be a top priority.
What you’ll learn:
- Proven drivers of engagement and retention for healthcare employees
- How meaningful recognition from patients can impact HCAHPS scores
- The connection between employee recognition and patient experience
What makes Wambi different?
Millions of positive interactions are shared every day in healthcare; however, there is a tendency to concentrate on the negative. Wambi changes the healthcare paradigm by focusing on the positive and creating opportunities for meaningful connection. It is the first and only engagement and recognition system that engages both patients and healthcare professionals.
As a solution that uniquely supports and understands both the joys and challenges of working in healthcare, Wambi is driven by the belief that employee experience, patient satisfaction, and organizational culture are inextricably linked. Wambi’s dedication to highlighting impactful daily moments creates a real-time feedback loop that empowers patients, delights employees, diminishes burnout, and drives positive organizational culture.
Results after one year
Units that sent more team recognition than average on Wambi saw a
39%
improvement in retention
Units with increased patient utilization in Wambi saw a
12%
improvement in year-over-year performance in HCAHPS “top-box” scores.
Within these responses, there was a 26% improvement in patients indicating they would “strongly recommend” the hospital.
All units using Wambi saw a
25%
year-over-year increase in HCAHPS response rate
18%
average improvement in retention
“I feel a deep sense of fulfillment when a patient expresses their appreciation for the care they received. . . . It reassures me that my efforts to enhance their experience have made a positive impact. I feel encouraged and motivated to continue advocating for patients knowing that my work is recognized and valued. Also, it gives me a sense of pride to know that I played a part in creating a positive and memorable experience for the patient.”
— Patient Experience Specialist
“I feel a deep sense of fulfillment when a patient expresses their appreciation for the care they received. . . . It reassures me that my efforts to enhance their experience have made a positive impact. I feel encouraged and motivated to continue advocating for patients knowing that my work is recognized and valued. Also, it gives me a sense of pride to know that I played a part in creating a positive and memorable experience for the patient.”
— Patient Experience Specialist
Discover more ways to leverage Wambi at your organization
