Brad Tieszen is the Vice President of Operations at Parkview Health where he runs several specialty clinics. As a part of his daily routine, he’s intentional about being visible by taking time to complete patient rounds and participate in huddles with his team. He’s fervent about recognizing excellence whenever he sees it, knowing it is key to unlocking engagement.

In this episode, you’ll hear Brad share his passion for being actively engaged and living in the moment.

Connect with Brad on LinkedIn: https://www.linkedin.com/in/bradleytieszen/

1. Operate in the Moment
   Supporting Quotes:
   Brad Tieszen: “I have to be in the moment, and I have to be engaged with the tone of my voice, with the look in my eyes, and the language that I choose to use to inspire our people. And in return, they inspire me.”Brad Tieszen: “All of our bandwidths are different, but that is where the intentionality comes in, that deliberate in the moment, onstage presence that I go back to. You just can’t take that time off.You can’t take a day off, a moment off, because that may be the moment of getting somebody from a six to a seven, or a seven to an eight. That moment of getting somebody from engaged to actively engaged.”
2. Recognize Excellence
   Supporting Quotes:Brad Tieszen: “I feel that all human beings from time-to-time appreciate being seen, and it motivates you to keep doing it. It reinforces those positive behaviors, and those recognitions of excellence, they can be around innovation, service excellence, special care. It can be as simple as just saying, ‘Hey, thank you.’ It can be, ‘Hey, welcome to the Parkview family. It’s your first day. It can be wild.’ ‘That was world-class teamwork.’ And it goes to their leader and that leader can do a bunch of stuff with it.”
3. Ask How People are Doing
   Supporting Quote:
   Brad Tieszen: “I will do one thing all the time where I say, ‘Hey, on a scale of one to 10, you know, 10 being the very best one being the rock bottom worst. Where are you personally and professionally?’ And I can get tens. I’ve gotten ones before. I can get some eights, but what I always do with that is I say, ‘Hey, you’re at an eight, how, how can I help get you to a nine?’ And to hear somebody say, ‘Well, you just did. Just by asking about how I am just got me to a nine.’”
4. Be Visible
   Supporting Quote:
   Brad Tieszen: “My challenge to myself every day, and therefore to the others, is to get out there and be visible. Get out there with your teams and with your people and be visible, whether it is leader rounds or being visible through the virtual platforms we’re on, you know, through a video message. Even though at times we can’t be as physically visible as we like, be creative and take advantage of the virtual platform and send a video message. Do everything you can in your leadership role, regardless of your leadership title, to say, ‘Who can I recognize today?’”

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In collaboration with Wambi, the Gut + Science Podcast Healthcare Series hosted by Nikki Lewellen, Director of Partnerships at Wambi, highlights accomplished, people-first healthcare CEOs (and executives) that share their powerful mindsets, experiences and tools that have helped them succeed. The show encompasses all areas of human capital at work and the successful best practices that breed healthy, engaged organizations.

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On September 29th, Wambi had the second opportunity to host an incredible panel of leaders representing some of the largest health systems in the United States to share their experiences improving the employee experience through the pandemic. We gained some detailed insights on how they have engaged their employees despite the surmounting stress and what lessons they learned navigating these uncertain times. We heard about things like: increased visibility, frequent communication, implementing new quality measures continue to raise employee support, creative ways to connect with employees, (and so much more). They also made mention of how crucial the positive response from the community was in encouraging employees.  The key takeaway: people have long memories and the support and investment in staff through the crisis will have long-term impact.  Each of these leaders inspired us with their positivity and willingness to show up for their teams. For those looking for more insights, we encourage you to watch the recording.

CLICK HERE TO WATCH THE EVENT RECORDING

DR. HELENE BURNS, DNP, RN, NEA-BC
Senior Vice President & Chief Nursing Officer of Jefferson Health New Jersey

In this role since 2013, Dr. Burns led her organization to receive its first Magnet Designation® in 2018. Dr. Burns has overall responsibility for patient care services and nursing operations at the multi-hospital New Jersey division of Jefferson Health, with oversight of its more than 1,400 RNs and Department of Nursing staff. Dr. Burns has direct oversight of patient safety as it relates to nurse-sensitive indicators, e.g., patient fall rates, readmission rates, catheter-associated urinary track infections, blood stream infections, ventilator-associated pneumonia rates, sepsis rates, and pressure ulcer rates.  She collaborates with the medical staff and administrative teams leading High Reliability initiatives as they relate to patient safety.

DR. FERMIN BARRUETO JR., MD, MBA
Senior Vice President/Chief Medical Officer of University of Maryland Upper Chesapeake Health

Dr. Fermin Barrueto has been the Chief Medical Officer at University of Maryland Upper Chesapeake Health (UM UCH) since July 2016. Prior to this appointment, he had served as the regional director and chair for the Department of Emergency Medicine at UM Upper Chesapeake Health since 2008. In this capacity, he oversaw the emergency departments at UM Upper Chesapeake Medical Center in Bel Air and UM Harford Memorial Hospital in Havre de Grace. Double-board certified in emergency medicine and medical toxicology, Dr. Barrueto also served as a clinical associate professor for the University of Maryland School of Medicine Department of Emergency

DR. SHEREEF ELNAHAL
President and Chief Executive Officer of University Hospital

Dr. Elnahal has served in the CEO role at University Hospital, the State’s only public hospital and its largest safety net hospital, since July 2019.  Prior to his time at University Hospital, Elnahal served as Governor Murphy’s first Commissioner of Health. Elnahal has led University Hospital throughout the COVID-19 public health emergency.  The hospital has served as a model for urban hospital and regional response efforts, developing protocols for expanding capacity, regionally coordinating patients, maintaining PPE supplies, adapting policies, and conducting clinical trials and research. 

DR. JANE MCCURLEY, DNP, MBA, RN 
Vice President and Chief Nursing Executive of Methodist Hospital

Jane joined HCA as a Chief Nursing Officer in 2003 and was recently promoted as the Chief Nursing Executive this year.  Prior to her corporate role she was at St. David’s North Austin Medical Center (SDNAMC). Her leadership as CNO was instrumental in advancing that organization to unprecedented levels of clinical success and national recognition.  During Jane’s tenure, patient care advances contributed to the facility’s Neonatal Intensive Care Unit (NICU) earning the Beacon Award for Excellence in Critical Care Nursing (the first in Texas, and the first HCA NICU to receive the award). In 2016, the hospital’s Medical Surgical Nephrology Specialty Unit received the PRISM (Premier Recognition in the Specialty of Medical-Surgical Award), from the Academy of Medical-Surgical Nurses, another first for HCA. Jane serves as the president-elect of the Texas Organization of Nurse Executives (TONE) and is the 2014 recipient of that organization’s Excellence in Nursing Leadership Award.

Listen to Dr. Shareef Elnahal’s “Taking The Time to Connect” episode on the Moments Move Us podcast.

The Honorable Dr. David Shulkin was the Ninth Secretary of the US Department of Veteran Affairs, and served in President Trump’s cabinet as the only cabinet member confirmed unanimously by the Senate. Secretary Shulkin previously served as the Under Secretary for Health. Having been appointed by President Obama and prior to coming to be a secretary, Shulkin served as Chief Executive of leading hospitals and health systems, including Beth Israel in New York City and Morristown Medical Center in northern New Jersey.

He is the University of Pennsylvania Leonard Davis Institute Distinguished Health Policy Fellow and has been named one of the Hundred Most Influential People in American Healthcare. He’s the author of the best-selling book, “It Shouldn’t Be This Hard to Serve Your Country”, is a board-certified internist, and is married to his medical school classmate.

Wambi specializes in creating workplace cultures of gratitude and positivity.

We have put together a free Gratitude Toolkit, a 10-page editable journal filled with reflections, educational teachings, and exclusive research.  Use it at your next team break or independently.

Get The Gratitude Toolkit today!

Dr. Sophia Thomas, a family and pediatric nurse practitioner at the DePaul Community Health Center in New Orleans and is the President of the American Association of Nurse Practitioners. Listen as Bonnie and Sophia discuss the importance of mentorship and bringing up others and recognizing the little things in others to model infectious good behavior.

To learn more about Dr. Sophia Thomas:

• Visit AANP.org to learn more about the American Association of Nurse Practitioners
• Follow @AANP_NEWS on Twitter
• Follow @presidentaanp on Twitter

There’s more to explore in Wambi world! Click here to subscribe and keep your pulse on what we’re doing in the healthcare engagement space with thought leaders and the inspiring realm of employee recognition and gratitude.