Tune in now to the final Season 4 Moments Move Us episode with Rebecca Coren 🎧

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New Podcast Episode:

Creating Change Through Connection: Leadership Lessons from Season 4 with host Rebecca Coren

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About Wambi
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Why Wambi
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Healthcare Series: Using Reflection to Recharge | Maureen Fagan
Other Posts at Wambi
Healthcare Series: Using Reflection to Recharge | Maureen Fagan
Healthcare Series: A Culture Philosophy in 5 S’s | Bernie McGuinness
Free Zoom Backgrounds To Bring Joy to Your Virtual Space
Healthcare Series: Having an Others-First Mindset | Brad Tieszen
Healthcare Series: Using Reflection to Recharge | Maureen Fagan
Tuesday, 10 November 2020
Healthcare Series: Using Reflection to Recharge | Maureen Fagan

Dr. Maureen Fagan is the Chief Nursing Executive at University of Miami Health System in Miami, FL. She is passionate about leading resilience and helping people recharge.

In this episode, Maureen recounts her leadership journey this year on the frontlines of healthcare and shares best practices to help employees find their “reserves”.

More Wambi Content…

If you liked what you heard today, watch our ‘Lessons in 2020: Building a Resilient Workplace‘ webinar on-demand featuring Dr. Maureen Fagan as one of our healthcare executive guests.

Truth You Can Act On

1. Listen to Hear and Empathize 
Supporting Quotes

Maureen Fagan: “You see an executive that’s on the floor in what we would call the trenches. That’s our slang for being on the unit and seeing the patients and meeting the patients and hearing their stories, and I can see that when I do that nursing leadership in the end, the nurses on the frontline that are their staff step back and listen to me. They listened to me talking to the patient. And when I’m talking with the patient, I’m cognizant of the fact that I’m modeling the behavior, that I would like them to have the comportment of what I would like them to be providing.”

Maureen Fagan: “You’re staying on point with what the patient is explained to you. And if the patient is sad about, um, having gotten COVID and they just couldn’t believe it, and that they didn’t think it would happen to them, you’re obviously saying, ‘I’m so sorry that this happened to you.’ You’re being able to meet them where they are at this moment. So what you’re doing is focusing the negative mindset that the patient is in currently, and then you’re saying, in your mind, ‘How am I actually going to be focusing on something positive?’ So you’re taking that mindset, that negative mindset, and giving it the reframe that we talked about to something positive.”

2. Don’t Take the Bait
Supporting Quote

Maureen Fagan: “I think if you reflect back and use the lens of objectivity, you know, I know I got triggered by when he, or she said this or that. And then that made me do what? I tell my staff, and I’ve told myself this for years, don’t take the bait when something is happening right there. There might be somebody that you’re having a conversation with and it’s becoming provocative for some reason, and you want to make a point. I think if you actually respond back with, ‘Well, you know, I think that because ___,’, that actually just cascades. And so when you’re looking back on this after the event is over or the conversation is over, I think when you reflect back that begins your process of how you restore and rejuvenate yourself based on your reflection.”

3. Take Time to Recharge
Supporting Quote

Maureen Fagan: “Part of my self-care is when I get home, I am quiet for a solid hour. I don’t watch television. I don’t read. I sit outside and I think sitting outside, no matter what the temperature is, if you’re dressed the right way to be able to actually breathe without your mask outside, without anyone else being around you is a saving grace in this pandemic.”

4. Have Energizing Talks
Supporting Quotes

Maureen Fagan: “One of the things we like to do is to come on [Zoom] a little bit earlier and just chat it up. That’s been fun because whoever is on early, you get to say hello to and talk about other things, too. And when the new folks come on, you can see them come on before they actually come on. So, if you’re already talking, the other person realizes, ‘Oh, you know, I really want to talk to these people, too.’ And now we have another two minutes before we’re actually going to start the Zoom. So I find that a lot of fun.”

Maureen Fagan: “I think to be, to be a little silly changes the energy in a room and to be silly with, um, without hurting someone’s feelings. So silly stays in a realm of being funny and being childlike in its environment. And that is a very high energy field to be like that it’s like singing, singing is another very high energy field that you can capture. But silliness does that too.”

Book Recommendations

The Omnivore’s Dilemma by Michael Pollan – Buy Here.

Rising Strong: How the Ability to Reset Transforms the Way We Live, Love, Parent, and Lead by BrenĂ© Brown– Buy Here.

Sponsored by Wambi

In collaboration with Wambi, the Gut + Science Podcast Healthcare Series hosted by Nikki Lewellen, Director of Partnerships at Wambi, highlights accomplished, people-first healthcare CEOs (and executives) that share their powerful mindsets, experiences and tools that have helped them succeed. The show encompasses all areas of human capital at work and the successful best practices that breed healthy, engaged organizations.

Subscribe to Gut + Science

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Healthcare Series: A Culture Philosophy in 5 S’s | Bernie McGuinness
Tuesday, 13 October 2020
Healthcare Series: A Culture Philosophy in 5 S’s | Bernie McGuinness

This episode of Gut+Science Healthcare is a throwback to a guest Bernie McGuinness, Chief Executive Officer at Majestic Care. The business specializes in community-based skilled nursing throughout Indiana, including short-term rehabilitation, long-term care, and memory care. With more than 20 years of experience in senior healthcare management, Bernie understands the inherent stresses of the modern-day healthcare professional.

You’ll hear Bernie share how he fosters a “culture first, people first” organization and his desire to develop emotional ownership for his care team members. He also breaks down his “Five S’s” strategy; a system that empowers people to take big ideas and turn them into daily strategies for sustainable and prolonged growth.

The 5 S's
  1. Shine
    First impressions make incredible impacts. Continued impressions create expectations. What does your physical work environment say about your culture? Set a high priority on fostering a clean and inspiring environment to demonstrate the value of your employees.
  2. Smile 
    Turnover is high in many industries, including healthcare. Don’t overlook or undervalue the basic need of all employees: to feel welcomed and appreciated. A warm greeting manifests a winning culture of people-first.
  3. Start Strong 
    Start each and every day out strongly. Promote the importance of employees arriving and starting their tasks on time. Start every meeting exactly when scheduled. These daily acknowledgments of respect fuel a culture of success.
  4. Swagger
    A confident employee shouldn’t be a random anomaly. Confidence stems from a deep understanding of not only internal products but also dynamics within your industry. Strive for swagger by providing your employees with tools to be informed and engaged.
  5. Show Off
    It’s easier for management to take pride in what they do, as they tend to see the bigger picture of how all of the moving parts come together. Foster this sense of pride and ownership within your workforce by promoting employees at all levels to share their success stories.
Sponsored by Wambi

In collaboration with Wambi, the Gut + Science Podcast Healthcare Series hosted by Nikki Lewellen, Director of Partnerships at Wambi, highlights accomplished, people-first healthcare CEOs (and executives) that share their powerful mindsets, experiences and tools that have helped them succeed. The show encompasses all areas of human capital at work and the successful best practices that breed healthy, engaged organizations.

Subscribe to Gut + Science

  • Stitcher
  • Spotify
  • Apple Podcasts
  • Google Podcasts
Free Zoom Backgrounds To Bring Joy to Your Virtual Space
Monday, 05 October 2020
Make Your Video Chats Feel Brighter

As we enter the season of giving in this prolonged pandemic, we wanted to provide a sense of joy to your virtual spaces where you can travel to storybook versions of the USA’s greatest natural landmarks. These seven backgrounds were inspired by the great outdoors and were designed to uplift your online Zoom conversations and impart feelings of calm to those you communicate with. For those who missed out on their annual summer vacations or are unable to travel at this time, let Wambi bring the world to you. At Wambi, moments move us. Learn more about our work here.

Travel with Wambi

How to save:  To save the Zoom backgrounds, click on the background you want to download. When the file opens in a new window, save the picture to your preferred folder. Instructions on how to install the Zoom backgrounds can be found at the bottom of the page.

Celebrations – Embrace Joy

Download Embrace Joy

Celebrations – Happy Halloween

Download Happy Halloween

Celebrations – You Are My Sunshine

Download You Are My Sunshine

World of Wambi – Big Sur, California

Download Big Sur

World of Wambi – Blue Ridge Mountains, West Virginia

Download Blue Ridge Mountains

World of Wambi – Crater Lake, Oregon

Download Crater Lake

World of Wambi – Myrtle Beach, South Carolina

Download Myrtle Beach

World of Wambi – Sonoran Desert, Baja California

Download Sonoran Desert

World of Wambi – The Badlands, South Dakota

Download The Badlands

World of Wambi – The Everglades, Florida

Download The Everglades

How To Install the Zoom Backgrounds

1. Save the Wambi Zoom background of your choice onto your desktop or an easy-to-access folder.

2. In the Zoom desktop dashboard,  in the bottom navigation menu, find the Video Icon and click the ^ upward facing arrow to open a menu

3. On the menu that appears click Virtual Background.

4. In the browser, you’ll see a few background options provided by Zoom. To add your Wambi Zoom Backgrounds, click the + icon in the righthand corner underneath your video and then click ‘Add Image.’

4. A box will pop up allowing you to upload a photo from your computer. Click on the Wambi Zoom background you saved and it will appear alongside the other pictures as an option for you to choose from. Click on the newly uploaded file and you’ll have your new background.

Healthcare Series: Having an Others-First Mindset | Brad Tieszen
Friday, 02 October 2020
Healthcare Series: Having an Others-First Mindset | Brad Tieszen

Brad Tieszen is the Vice President of Operations at Parkview Health where he runs several specialty clinics. As a part of his daily routine, he’s intentional about being visible by taking time to complete patient rounds and participate in huddles with his team. He’s fervent about recognizing excellence whenever he sees it, knowing it is key to unlocking engagement.

In this episode, you’ll hear Brad share his passion for being actively engaged and living in the moment.

Connect with Brad on LinkedIn: https://www.linkedin.com/in/bradleytieszen/

Truth You Can Act On
  1. Operate in the Moment
    Supporting Quotes:

    Brad Tieszen: “I have to be in the moment, and I have to be engaged with the tone of my voice, with the look in my eyes, and the language that I choose to use to inspire our people. And in return, they inspire me.”Brad Tieszen: “All of our bandwidths are different, but that is where the intentionality comes in, that deliberate in the moment, onstage presence that I go back to. You just can’t take that time off.You can’t take a day off, a moment off, because that may be the moment of getting somebody from a six to a seven, or a seven to an eight. That moment of getting somebody from engaged to actively engaged.”
  2. Recognize Excellence
    Supporting Quotes:Brad Tieszen: “I feel that all human beings from time-to-time appreciate being seen, and it motivates you to keep doing it. It reinforces those positive behaviors, and those recognitions of excellence, they can be around innovation, service excellence, special care. It can be as simple as just saying, ‘Hey, thank you.’ It can be, ‘Hey, welcome to the Parkview family. It’s your first day. It can be wild.’ ‘That was world-class teamwork.’ And it goes to their leader and that leader can do a bunch of stuff with it.”
  3. Ask How People are Doing
    Supporting Quote:
    Brad Tieszen: “I will do one thing all the time where I say, ‘Hey, on a scale of one to 10, you know, 10 being the very best one being the rock bottom worst. Where are you personally and professionally?’ And I can get tens. I’ve gotten ones before. I can get some eights, but what I always do with that is I say, ‘Hey, you’re at an eight, how, how can I help get you to a nine?’ And to hear somebody say, ‘Well, you just did. Just by asking about how I am just got me to a nine.’”
  4. Be Visible
    Supporting Quote:
    Brad Tieszen: “My challenge to myself every day, and therefore to the others, is to get out there and be visible. Get out there with your teams and with your people and be visible, whether it is leader rounds or being visible through the virtual platforms we’re on, you know, through a video message. Even though at times we can’t be as physically visible as we like, be creative and take advantage of the virtual platform and send a video message. Do everything you can in your leadership role, regardless of your leadership title, to say, ‘Who can I recognize today?’”
Book Recommendation

Leadership, Strategy, and Tactics  by Jocko Willink – Buy Here.

Team of Teams by General Stanley McChrystal – Buy Here.

Good to Great by Jim Collins – Buy Here.

Principles by Ray Dalio – Buy Here.

The Energy Bus by Jon Gordon – Buy Here.

Sponsored by Wambi

In collaboration with Wambi, the Gut + Science Podcast Healthcare Series hosted by Nikki Lewellen, Director of Partnerships at Wambi, highlights accomplished, people-first healthcare CEOs (and executives) that share their powerful mindsets, experiences and tools that have helped them succeed. The show encompasses all areas of human capital at work and the successful best practices that breed healthy, engaged organizations.

Subscribe to Gut + Science

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