Walking the Wambi Way. Learn more about the Wambi story from co-founders Rebecca Metter and Alex Coren and meet the members of the Wambi flock.
Real-time recognition is the driving force behind Wambi’s continuous gratitude loop that impacts patients, frontline staff, and every member of your organization.
Our innovative employee recognition solution leverages gamification to positively transform the employee experience. Calculate your ROI, explore data insights, and read more about our success stories.
From illuminating case studies to interactive workbooks, improve overall well-being and inform cultural best practices at your organization with these essential healthcare resources.
Dr. Maureen Fagan is the Chief Nursing Executive at University of Miami Health System in Miami, FL. She is passionate about leading resilience and helping people recharge.
In this episode, Maureen recounts her leadership journey this year on the frontlines of healthcare and shares best practices to help employees find their “reserves”.
If you liked what you heard today, watch our ‘Lessons in 2020: Building a Resilient Workplace‘ webinar on-demand featuring Dr. Maureen Fagan as one of our healthcare executive guests.
1. Listen to Hear and Empathize
Maureen Fagan: “You see an executive that’s on the floor in what we would call the trenches. That’s our slang for being on the unit and seeing the patients and meeting the patients and hearing their stories, and I can see that when I do that nursing leadership in the end, the nurses on the frontline that are their staff step back and listen to me. They listened to me talking to the patient. And when I’m talking with the patient, I’m cognizant of the fact that I’m modeling the behavior, that I would like them to have the comportment of what I would like them to be providing.”
Maureen Fagan: “You’re staying on point with what the patient is explained to you. And if the patient is sad about, um, having gotten COVID and they just couldn’t believe it, and that they didn’t think it would happen to them, you’re obviously saying, ‘I’m so sorry that this happened to you.’ You’re being able to meet them where they are at this moment. So what you’re doing is focusing the negative mindset that the patient is in currently, and then you’re saying, in your mind, ‘How am I actually going to be focusing on something positive?’ So you’re taking that mindset, that negative mindset, and giving it the reframe that we talked about to something positive.”
2. Don’t Take the Bait
Maureen Fagan: “I think if you reflect back and use the lens of objectivity, you know, I know I got triggered by when he, or she said this or that. And then that made me do what? I tell my staff, and I’ve told myself this for years, don’t take the bait when something is happening right there. There might be somebody that you’re having a conversation with and it’s becoming provocative for some reason, and you want to make a point. I think if you actually respond back with, ‘Well, you know, I think that because ___,’, that actually just cascades. And so when you’re looking back on this after the event is over or the conversation is over, I think when you reflect back that begins your process of how you restore and rejuvenate yourself based on your reflection.”
3. Take Time to Recharge
Maureen Fagan: “Part of my self-care is when I get home, I am quiet for a solid hour. I don’t watch television. I don’t read. I sit outside and I think sitting outside, no matter what the temperature is, if you’re dressed the right way to be able to actually breathe without your mask outside, without anyone else being around you is a saving grace in this pandemic.”
4. Have Energizing Talks
Maureen Fagan: “One of the things we like to do is to come on [Zoom] a little bit earlier and just chat it up. That’s been fun because whoever is on early, you get to say hello to and talk about other things, too. And when the new folks come on, you can see them come on before they actually come on. So, if you’re already talking, the other person realizes, ‘Oh, you know, I really want to talk to these people, too.’ And now we have another two minutes before we’re actually going to start the Zoom. So I find that a lot of fun.”
Maureen Fagan: “I think to be, to be a little silly changes the energy in a room and to be silly with, um, without hurting someone’s feelings. So silly stays in a realm of being funny and being childlike in its environment. And that is a very high energy field to be like that it’s like singing, singing is another very high energy field that you can capture. But silliness does that too.”
The Omnivore’s Dilemma by Michael Pollan – Buy Here.
Rising Strong: How the Ability to Reset Transforms the Way We Live, Love, Parent, and Lead by Brené Brown– Buy Here.
In collaboration with Wambi, the Gut + Science Podcast Healthcare Series hosted by Nikki Lewellen, Director of Partnerships at Wambi, highlights accomplished, people-first healthcare CEOs (and executives) that share their powerful mindsets, experiences and tools that have helped them succeed. The show encompasses all areas of human capital at work and the successful best practices that breed healthy, engaged organizations.
This episode of Gut+Science Healthcare is a throwback to a guest Bernie McGuinness, Chief Executive Officer at Majestic Care. The business specializes in community-based skilled nursing throughout Indiana, including short-term rehabilitation, long-term care, and memory care. With more than 20 years of experience in senior healthcare management, Bernie understands the inherent stresses of the modern-day healthcare professional.
You’ll hear Bernie share how he fosters a “culture first, people first” organization and his desire to develop emotional ownership for his care team members. He also breaks down his “Five S’s” strategy; a system that empowers people to take big ideas and turn them into daily strategies for sustainable and prolonged growth.
As we enter the season of giving in this prolonged pandemic, we wanted to provide a sense of joy to your virtual spaces where you can travel to storybook versions of the USA’s greatest natural landmarks. These seven backgrounds were inspired by the great outdoors and were designed to uplift your online Zoom conversations and impart feelings of calm to those you communicate with. For those who missed out on their annual summer vacations or are unable to travel at this time, let Wambi bring the world to you. At Wambi, moments move us. Learn more about our work here.
How to save: To save the Zoom backgrounds, click on the background you want to download. When the file opens in a new window, save the picture to your preferred folder. Instructions on how to install the Zoom backgrounds can be found at the bottom of the page.
Download Big Sur
Download Blue Ridge Mountains
Download Crater Lake
Download Myrtle Beach
Download Sonoran Desert
Download The Badlands
Download The Everglades
1. Save the Wambi Zoom background of your choice onto your desktop or an easy-to-access folder.
2. In the Zoom desktop dashboard, in the bottom navigation menu, find the Video Icon and click the ^ upward facing arrow to open a menu
3. On the menu that appears click Virtual Background.
4. In the browser, you’ll see a few background options provided by Zoom. To add your Wambi Zoom Backgrounds, click the + icon in the righthand corner underneath your video and then click ‘Add Image.’
4. A box will pop up allowing you to upload a photo from your computer. Click on the Wambi Zoom background you saved and it will appear alongside the other pictures as an option for you to choose from. Click on the newly uploaded file and you’ll have your new background.
Brad Tieszen is the Vice President of Operations at Parkview Health where he runs several specialty clinics. As a part of his daily routine, he’s intentional about being visible by taking time to complete patient rounds and participate in huddles with his team. He’s fervent about recognizing excellence whenever he sees it, knowing it is key to unlocking engagement.
In this episode, you’ll hear Brad share his passion for being actively engaged and living in the moment.
Connect with Brad on LinkedIn: https://www.linkedin.com/in/bradleytieszen/
Leadership, Strategy, and Tactics by Jocko Willink – Buy Here.
Team of Teams by General Stanley McChrystal – Buy Here.
Good to Great by Jim Collins – Buy Here.
Principles by Ray Dalio – Buy Here.
The Energy Bus by Jon Gordon – Buy Here.
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