The Gut+Science Healthcare Series, sponsored by Wambi, brings the best influencers and leaders in healthcare to share best practices, stories, and lessons to build stronger people-first healthcare institutions.

Terry Hamilton, Executive Vice President and System Chief Operating Officer at Lakeland Regional Health, is a long time leader in healthcare. What stands out about Terry is how passionate he is about the people side of the business. For him, sharing gratitude and recognizing employees for the important work they do well is what being a leader in healthcare is all about.

1. Say thank you and say it often.
   [19:13] “The most fundamental thing you can do to demonstrate gratitude is to say, thank you. And then you have to know what you’re saying. Thank you for, so you have to be intentional about finding the things that your people are doing that are great and say, thanks for that specific thing.” [19:29]
2. Carve out one on one time.
   [16:25] our standard tools are gone. So being there and saying the right thing and providing assurance and trying to enter into this as much as you can with them is the illustration to me of gratitude for workers at this particular time. [16:41]
3. Call people by name.
   [25:06]I wanted to thank him, but I didn’t know his name. And I’ve always been nice to my housekeeper, but I didn’t know his name. And I resolved from that moment. I’m never not going to know. My housekeeper’s name because that’s a measure of gratitude as well. And a measure of recognition. [25:24]

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In collaboration with Wambi, the Gut + Science Podcast Healthcare Series hosted by Nikki Lewellen, Director of Partnerships at Wambi, highlights accomplished, people-first healthcare CEOs (and executives) that share their powerful mindsets, experiences and tools that have helped them succeed. The show encompasses all areas of human capital at work and the successful best practices that breed healthy, engaged organizations.

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Dr. Bonnie Clipper and Dr. Seun Ross, Chief Nursing Officer at InGenesis, discuss today’s compounding issues and how nurses should continue to educate themselves, listen for understanding and be empathetic.

To learn more about Dr. Seun Ross, visit:

• Follow Dr. Seun Ross on LinkedIn
• Follow @DrRossRN on Twitter

There’s more to explore in Wambi world! Click here to subscribe and keep your pulse on what we’re doing in the healthcare engagement space with thought leaders and the inspiring realm of employee recognition and gratitude.

Join Dr. Bonnie Clipper as she chats with Claudia Perez, Healthcare Innovation Consultant and Speaker, about how self-care, empathy and gratitude are keys to coping while going through this unchartered territory.

To learn more about Claudia Perez, visit:

• Creative Qi Partners – her innovation culture consulting firm.
• Follow Claudia Perez on Linkedin

There’s more to explore in Wambi world! Click here to subscribe and keep your pulse on what we’re doing in the healthcare engagement space with thought leaders and the inspiring realm of employee recognition and gratitude.