Tune in now to the final Season 4 Moments Move Us episode with Rebecca Coren 🎧

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Real-time recognition is the driving force of the Wambi platform. Our holistic solution impacts patients, frontline staff, and every member of your organization.

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Our innovative employee recognition solution leverages gamification to positively transform the employee experience. Calculate your ROI, explore data insights, and read more about our success stories.

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New Podcast Episode:

Creating Change Through Connection: Leadership Lessons from Season 4 with host Rebecca Coren

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About Wambi
Meet The Team Our Partnerships Advisory Councils Newsroom Join Our Team
Platform
Leaders Team Members Patient & Family Engagement Download App
Why Wambi
ROI Calculator Testimonials Actionable Insights
Resources
National Nurses Week Blog Studies and Papers Podcast Events and Webinars Videos COVID-19 Resources
Request a Demo
Healthcare Series: Having an Others-First Mindset | Brad Tieszen
Other Posts at Wambi
Healthcare Series: Having an Others-First Mindset | Brad Tieszen
On-Demand Webinar: Engaging Employees During COVID-19
Wambi Chat: Dr. Bonnie Clipper + Dr. Sophia Thomas
How To Practice Gratitude At Work
Healthcare Series: Having an Others-First Mindset | Brad Tieszen
Friday, 02 October 2020
Healthcare Series: Having an Others-First Mindset | Brad Tieszen

Brad Tieszen is the Vice President of Operations at Parkview Health where he runs several specialty clinics. As a part of his daily routine, he’s intentional about being visible by taking time to complete patient rounds and participate in huddles with his team. He’s fervent about recognizing excellence whenever he sees it, knowing it is key to unlocking engagement.

In this episode, you’ll hear Brad share his passion for being actively engaged and living in the moment.

Connect with Brad on LinkedIn: https://www.linkedin.com/in/bradleytieszen/

Truth You Can Act On
  1. Operate in the Moment
    Supporting Quotes:

    Brad Tieszen: “I have to be in the moment, and I have to be engaged with the tone of my voice, with the look in my eyes, and the language that I choose to use to inspire our people. And in return, they inspire me.”Brad Tieszen: “All of our bandwidths are different, but that is where the intentionality comes in, that deliberate in the moment, onstage presence that I go back to. You just can’t take that time off.You can’t take a day off, a moment off, because that may be the moment of getting somebody from a six to a seven, or a seven to an eight. That moment of getting somebody from engaged to actively engaged.”
  2. Recognize Excellence
    Supporting Quotes:Brad Tieszen: “I feel that all human beings from time-to-time appreciate being seen, and it motivates you to keep doing it. It reinforces those positive behaviors, and those recognitions of excellence, they can be around innovation, service excellence, special care. It can be as simple as just saying, ‘Hey, thank you.’ It can be, ‘Hey, welcome to the Parkview family. It’s your first day. It can be wild.’ ‘That was world-class teamwork.’ And it goes to their leader and that leader can do a bunch of stuff with it.”
  3. Ask How People are Doing
    Supporting Quote:
    Brad Tieszen: “I will do one thing all the time where I say, ‘Hey, on a scale of one to 10, you know, 10 being the very best one being the rock bottom worst. Where are you personally and professionally?’ And I can get tens. I’ve gotten ones before. I can get some eights, but what I always do with that is I say, ‘Hey, you’re at an eight, how, how can I help get you to a nine?’ And to hear somebody say, ‘Well, you just did. Just by asking about how I am just got me to a nine.’”
  4. Be Visible
    Supporting Quote:
    Brad Tieszen: “My challenge to myself every day, and therefore to the others, is to get out there and be visible. Get out there with your teams and with your people and be visible, whether it is leader rounds or being visible through the virtual platforms we’re on, you know, through a video message. Even though at times we can’t be as physically visible as we like, be creative and take advantage of the virtual platform and send a video message. Do everything you can in your leadership role, regardless of your leadership title, to say, ‘Who can I recognize today?’”
Book Recommendation

Leadership, Strategy, and Tactics  by Jocko Willink – Buy Here.

Team of Teams by General Stanley McChrystal – Buy Here.

Good to Great by Jim Collins – Buy Here.

Principles by Ray Dalio – Buy Here.

The Energy Bus by Jon Gordon – Buy Here.

Sponsored by Wambi

In collaboration with Wambi, the Gut + Science Podcast Healthcare Series hosted by Nikki Lewellen, Director of Partnerships at Wambi, highlights accomplished, people-first healthcare CEOs (and executives) that share their powerful mindsets, experiences and tools that have helped them succeed. The show encompasses all areas of human capital at work and the successful best practices that breed healthy, engaged organizations.

Subscribe to Gut + Science

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On-Demand Webinar: Engaging Employees During COVID-19
Tuesday, 29 September 2020
Recorded 9.29.2020

On September 29th, Wambi had the second opportunity to host an incredible panel of leaders representing some of the largest health systems in the United States to share their experiences improving the employee experience through the pandemic. We gained some detailed insights on how they have engaged their employees despite the surmounting stress and what lessons they learned navigating these uncertain times. We heard about things like: increased visibility, frequent communication, implementing new quality measures continue to raise employee support, creative ways to connect with employees, (and so much more). They also made mention of how crucial the positive response from the community was in encouraging employees.  The key takeaway: people have long memories and the support and investment in staff through the crisis will have long-term impact.  Each of these leaders inspired us with their positivity and willingness to show up for their teams. For those looking for more insights, we encourage you to watch the recording.

 

Watch On-Demand

CLICK HERE TO WATCH THE EVENT RECORDING

 

9.29 Webinar Screencap

About the Panelists

DR. HELENE BURNS, DNP, RN, NEA-BC
Senior Vice President & Chief Nursing Officer of Jefferson Health New Jersey

In this role since 2013, Dr. Burns led her organization to receive its first Magnet DesignationŸ in 2018. Dr. Burns has overall responsibility for patient care services and nursing operations at the multi-hospital New Jersey division of Jefferson Health, with oversight of its more than 1,400 RNs and Department of Nursing staff. Dr. Burns has direct oversight of patient safety as it relates to nurse-sensitive indicators, e.g., patient fall rates, readmission rates, catheter-associated urinary track infections, blood stream infections, ventilator-associated pneumonia rates, sepsis rates, and pressure ulcer rates.  She collaborates with the medical staff and administrative teams leading High Reliability initiatives as they relate to patient safety.

DR. FERMIN BARRUETO JR., MD, MBA
Senior Vice President/Chief Medical Officer of University of Maryland Upper Chesapeake Health

Dr. Fermin Barrueto has been the Chief Medical Officer at University of Maryland Upper Chesapeake Health (UM UCH) since July 2016. Prior to this appointment, he had served as the regional director and chair for the Department of Emergency Medicine at UM Upper Chesapeake Health since 2008. In this capacity, he oversaw the emergency departments at UM Upper Chesapeake Medical Center in Bel Air and UM Harford Memorial Hospital in Havre de Grace. Double-board certified in emergency medicine and medical toxicology, Dr. Barrueto also served as a clinical associate professor for the University of Maryland School of Medicine Department of Emergency

DR. SHEREEF ELNAHAL
President and Chief Executive Officer of University Hospital

Dr. Elnahal has served in the CEO role at University Hospital, the State’s only public hospital and its largest safety net hospital, since July 2019.  Prior to his time at University Hospital, Elnahal served as Governor Murphy’s first Commissioner of Health. Elnahal has led University Hospital throughout the COVID-19 public health emergency.  The hospital has served as a model for urban hospital and regional response efforts, developing protocols for expanding capacity, regionally coordinating patients, maintaining PPE supplies, adapting policies, and conducting clinical trials and research. 

DR. JANE MCCURLEY, DNP, MBA, RN 
Vice President and Chief Nursing Executive of Methodist Hospital

Jane joined HCA as a Chief Nursing Officer in 2003 and was recently promoted as the Chief Nursing Executive this year.  Prior to her corporate role she was at St. David’s North Austin Medical Center (SDNAMC). Her leadership as CNO was instrumental in advancing that organization to unprecedented levels of clinical success and national recognition.  During Jane’s tenure, patient care advances contributed to the facility’s Neonatal Intensive Care Unit (NICU) earning the Beacon Award for Excellence in Critical Care Nursing (the first in Texas, and the first HCA NICU to receive the award). In 2016, the hospital’s Medical Surgical Nephrology Specialty Unit received the PRISM (Premier Recognition in the Specialty of Medical-Surgical Award), from the Academy of Medical-Surgical Nurses, another first for HCA. Jane serves as the president-elect of the Texas Organization of Nurse Executives (TONE) and is the 2014 recipient of that organization’s Excellence in Nursing Leadership Award.

Listen to Dr. Shareef Elnahal’s “Taking The Time to Connect” episode on the Moments Move Us podcast.

About the Moderator

The Honorable Dr. David Shulkin was the Ninth Secretary of the US Department of Veteran Affairs, and served in President Trump’s cabinet as the only cabinet member confirmed unanimously by the Senate. Secretary Shulkin previously served as the Under Secretary for Health. Having been appointed by President Obama and prior to coming to be a secretary, Shulkin served as Chief Executive of leading hospitals and health systems, including Beth Israel in New York City and Morristown Medical Center in northern New Jersey.

He is the University of Pennsylvania Leonard Davis Institute Distinguished Health Policy Fellow and has been named one of the Hundred Most Influential People in American Healthcare. He’s the author of the best-selling book, “It Shouldn’t Be This Hard to Serve Your Country”, is a board-certified internist, and is married to his medical school classmate.

Sharing our Best Practices

The Gratitude Toolkit Landing page

Wambi specializes in creating workplace cultures of gratitude and positivity.

We have put together a free Gratitude Toolkit, a 10-page editable journal filled with reflections, educational teachings, and exclusive research.  Use it at your next team break or independently.

Get The Gratitude Toolkit today!

Wambi Chat: Dr. Bonnie Clipper + Dr. Sophia Thomas
Tuesday, 22 September 2020
Advocate for the voice-less and those with needs

Dr. Sophia Thomas, a family and pediatric nurse practitioner at the DePaul Community Health Center in New Orleans and is the President of the American Association of Nurse Practitioners. Listen as Bonnie and Sophia discuss the importance of mentorship and bringing up others and recognizing the little things in others to model infectious good behavior.

Pay it forward with recognition.

Love this? Explore the series.

To learn more about Dr. Sophia Thomas:

  • Visit AANP.org to learn more about the American Association of Nurse Practitioners
  • Follow @AANP_NEWS on Twitter
  • Follow @presidentaanp on Twitter

There’s more to explore in Wambi world! Click here to subscribe and keep your pulse on what we’re doing in the healthcare engagement space with thought leaders and the inspiring realm of employee recognition and gratitude.

How To Practice Gratitude At Work
Friday, 18 September 2020

Linda Roszak Burton, Author of Gratitude Heals and
Ashley Eddings, Manager of Clinical Support at Wambi

What is Gratitude?

September 21 is World Gratitude Day!

 

Gratitude has been defined as a strength, a memory of the heart, a pathway to greater health and well-being, and the parent of all virtues. Gratitude is linked to many benefits across the well-being spectrum, including physical, mental, emotional, and spiritual. Research shows regularly reflecting and expressing gratitude leads to the following:

  • a stronger immune system
  • reduced symptoms of depression and anxiety
  • better sleep
  • fast recovery from Post-Traumatic Stress Disorder (PTSD)

… and more! Living gratefully leads to stronger bonds with colleagues, more satisfying relationships with your loved ones, and greater resilience in the face of adversity and trauma. It gives you hope, strength, energy, wisdom, and the serenity to meet life’s many challenges of grief, anxiety, depression, loneliness, and fear. Gratitude is the foundation of abundance and joy.

 

Gratitude Quote of The Day

How does gratitude benefit your way of life?

Keep in mind that practicing gratitude is much more than merely feeling thankful. Gratitude reflections and expressions about what’s good in life contribute to both your and other’s overall health and well-being.

 

Once you begin your journey towards leading a more gratitude-filled life, the results of having a grateful perspective can help you cope and build greater personal resilience, which is especially important to your professional success.  Thanks to your brain’s neuroplasticity, practicing gratitude will strengthen existing brain pathways and create new ones! Gratitude also creates an awareness of what is going well in your life, your positive emotions, your positive relationships, and your well-being combined, to enable you to truly flourish. When we are stressed out, gratitude offers a less negative impact on emotional health and a greater ability, mentally, to bring some closure. A grateful outlook can help promote the healing of troubled memories that arise from your negative experiences. Think of expressing gratitude as a technique to block the release of the stress hormone, cortisol. The number of positive health benefits that can be achieved through the consistent practice of gratitude include better quality and duration of sleep, lower blood pressure, and a stronger immune system (Wood, Joseph, Lloyd, & Atkins, 2009). It is important to note that building a discipline of gratitude takes commitment and is cultivated over time. In order for you to live a life filled with gratitude, you must bring your actions into focus.

How To Practice Gratitude at Work

In times of extremely disruptive and uncertain events like the COVID-19 pandemic, it may feel like practicing gratitude is unachievable.

 

But if we look through the lens of gratitude and seeking the positive in what can be an uncertain and difficult time, we’re bound to find all the good along the way. Now if you’re asking, “well, how can I/we practice gratitude at work?” The answer is quite simple: ways to practice gratitude include reflecting, expressing, and receiving gratitude.

To support all our healthcare workers, we have created The Gratitude Toolkit, a free 10-page workbook with exercises, resources, and educational teachings to provide guidance on purposeful ways to practice gratitude at work.  You can either print the workbook or complete the exercises using the editable fields on-screen to reduce your carbon footprint. Feel free to share this resource with your employees, supervisors, colleagues, and friends in healthcare!

Get a copy of your free Gratitude Toolkit today!

 

The Gratitude Toolkit is yours to download for free!

What's Inside The Gratitude Toolkit

What are the topics covered in the gratitude toolkit?

 

  1. Defining Gratitude
  2. When Getting to Gratitude is Hard, Three Good Things
  3. The Heliotropic Effect of Gratitude
  4. Gratitude for a Strong Support System
  5. The Healing Benefits of Gratitude
  6. Receiving Gratitude
  7. Gratitude – A Link to Stronger Mental Health

You will also find a Gratitude Letter Template on page 8. The gratitude exercises in The Gratitude Toolkit were designed to help you continue to build your reserve of resilience: a personal ability that enables you to rebound and recover from the inevitable negative impact of this crisis.

As you work through this workbook, observe the meaningful moments of your life. These observations are gratitude in application. May this workbook help you practice gratitude at work while also also allow you to restore, rejuvenate, and heal tired parts of your heart.  The Gratitude Toolkit is a pathway to greater emotional and mental well-being throughout all areas of your life.

Let us show you how Wambi uses the power of gratitude to transform employee experience!

 

References
  • Gratitude Heals ~ A Journal for Inspiration and Guidance by Linda Roszak Burton.
  • Wood, A. M., Joseph, S., Lloyd, J., & Atkins, S. (2009). Gratitude influences sleep through the mechanism of pre-sleep cognitions. Journal of Psychosomatic Research, 66(1), 43- 48.

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