Tune in now to the final Season 4 Moments Move Us episode with Rebecca Coren 🎧
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New Podcast Episode:
Creating Change Through Connection: Leadership Lessons from Season 4 with host Rebecca Coren
For those who are looking to practice positivity more frequently, inspirational quotes are a surefire way to reaffirm oneself. From inspiring historical figures, to favorite pop culture references, there’s no shortage of motivational quotes! Wambi’s Chief Clinical Officer, Dr. Bonnie Clipper, looks to Audrey Hepburn’s famous words, “Nothing is impossible, the word itself says “I’m possible!” for her quick pick-me-up. In a world where real-time feedback loops can provide instant motivation, these easily-accessible, pocket-sized words of wisdom are effective empowerment tools in confirming what we deep down know to be true about ourselves and our impact. And when it comes to nursing that impact couldn’t be greater, which is why we turned to our users in Wambi to share the quotes that inspire them most.Â
Reshare these quotes on social media and tag @wambicares on Instagram and Twitter to celebrate nurses and their abounding wisdom that can inspire us all:
From Marie Foley-Danecker, Chief Nursing Officer at Ocean Medical Center (Hackensack Meridian Health)   I share this quote every month at nursing orientation, “Be kind for everyone you meet is fighting a hard battle you know nothing about.” It is from The Candymakers by Wendy Mass. While the demands on the care team have never been greater, it is essential we ensure we are providing humanistic care. Â
From Marshanell Wright, Clinical Adult Service Director, DNP, MSN, RN  I live by the below quote and it is why I recognize my team through Wambi because they deserve to feel special for the positive impact they have on patients:
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
From Rennier Marc Razal, Director of Critical Care at East Orange General Hospital Maya Angelou’s quote reminds me of why I stay in leadership role and in nursing. I believe it’s true. Emotions/feelings are what drive people to say things and do things. If we can all treat it each other with respect, empathy, and dignity, that’s a great start with any relationship.Â
From Thelma Orozco, RN and Assistant Department Manager at Kaiser Permanente San Jose Medical Center  As a leader, my goal is to create and shape the environment and culture to support practice excellence. This builds a safe environment, leading to positive patient outcomes, and supports next generation leaders.  I related to this quote that I encountered in one of my leadership class and adopted it:
“There are two ways of being creative. One can sing and dance. Or one can create an environment in which singers and dancers flourish.”– Warren G. Bennis
Giving meaningful recognition creates a different culture and leaves a deeper impact on the recipient. The staff love Wambi for recognizing their work. Many thanks.Â
From Maurice Davis, Certified Nursing Assistant at Palomar Vista   Every day, I’m asked, “How are you?” by the staff and patients. My answer always the same:
“Just another day in paradise, and if it gets any better than this, I couldn’t take it.” – Anonymous
From Melissa Copeland, Nurse Manager at Upper Chesapeake Health
As a nurse, we have the opportunity to heal the heart, mind, soul, and body of our patients, their families, and ourselves.
“Be the change you wish to see in the world”- Mahatma Gandhi
From Kim Armstrong, Registered Nurse at Upper Chesapeake Health
“The thing always happens that you really believe in; and the belief in a thing makes it happen.” – Frank Lloyd Wright
From  Sara Camperi, Nurse Manager for Labor and Delivery Unit at Kaiser Permanente San Jose Medical Center Â
“Stay away from those people who try to disparage your ambitions. Small minds will always do that, but great minds will give you a feeling that you can become great too.” — Mark Twain
Looking for more powerful tools to help improve your workplace experience? Read “Never Forget The Power of Empathy.“
Meet Michelle Mahaffey of Community Health Network.
“I know we cannot put our patients first unless my team puts our employees first. I have to think about all of my employees. How are they doing that? What are they thinking everyday when they wake up and they head into the healthcare facility or the office? What is it that is getting them energized and making them excited about opening their laptop or putting on their coat or putting on their badge?”
Listen to the episode below to learn how Community Health Network puts their employees first, ensuring a healthy and engaged organization so they can focus on the patient experience.
Michelle Mahaffey models the Wambi value of compassion in distinguishing the definition between “being healthy” versus “being engaged.”
“You really kind of have to separate out healthy and engaged at first and then bring them back together. When we think about being healthy, each one of us is an individual and we’re responsible for our own health. But as employers, we do have a role, and we can’t make our employees take care of themselves. But what we can do is we can reassure them that we support them and taking care of themselves. We can provide resources and programs. We can support them in utilizing those resources and programs, and that is huge as an employer.”
Strengthen your organizational resilience and align team goals with The Resilience Workbook, a free 12-page resource to mitigate clinician burnout. Download here.
This Gut + Science episode is sponsored by Wambi. Don’t miss out on future episodes; subscribe today!
As we enter another year of celebrating the nursing profession thanks to the extension of The Year of The Nurse and The Midwife, we are reminded of the daily service and sacrifices nurses provide in order to better the healthcare experience for all. Nurses have distilled kindness in their care while beleaguered by the adversities of a raging pandemic and inequities in healthcare. Evident in Dr. Bonnie Clipper’s numerous conversations with influential nurses around the USA, we see that at the end of the day, nurses are people who are simply caring for people. Care is a core part of the nursing identity and in tribute to the outstanding care nurses continue to issue, we at Wambi are uplifting their testaments and truths. We turned to the counsel of 5 celebrated female healthcare nursing leaders, making a difference in the areas of advocacy, innovation, education, company culture, and consultancy, to impart their takeaways on joy, compassion, gratitude, imagination and fearlessness. Watch and listen to our interviews with:
Meet Brittany Merkle, RN, BSN, and Lead Innovation Strategist at University Hospital Ventures. Armed with a nursing degree and a M.A. in Service Design, the first in the country with this specific degree combination, she supports UH Venture’s nursing innovation initiatives. She has built a creative career from both her passions and exhibits her imagination for the future of the nursing profession in her post-pandemic reflections.
“When we talk about nursing innovation and the ability to think creatively and real-time solutions, this was pre-existing…. How MacGyvering is already happening on the frontlines and the real key issue here is scale. COVID-19 has illuminated this tenfold. ED nurses are jerryrigging their own masks to enhance fit and ensure their comfort, or they’re finding new ways to approach social distancing. Nurses and frontline staff are very creative but we know this now more than ever… we have an opportunity to see these workarounds as a means of education in terms of our leadership and opportunities for design. Nurses also need to be at the table when we’re doing advance care planning for our systems, our policies and our procedures, as we move into this new normal, and many new normals to come. I try to channel my inner Amy Poehler or Tina Fey and grab a seat even though I may not be invited and my form of leadership may look different than others at the table. I just saw a post by Dr. Dan Weberg and it said, ‘You don’t have to be a hero, you’re a human.’ I really love that because nurses get people; we really get people. And yes is that our superpower, but that also comes with responsibility and a lot of heaviness, a consistent need to bounce back after hard times. There’s a lot work to be done to maintain this positioning of more proactive resilience. We need to support each other in this transition ultimately.”
“When we talk about nursing innovation and the ability to think creatively and real-time solutions, this was pre-existing…. How MacGyvering is already happening on the frontlines and the real key issue here is scale. COVID-19 has illuminated this tenfold. ED nurses are jerryrigging their own masks to enhance fit and ensure their comfort, or they’re finding new ways to approach social distancing. Nurses and frontline staff are very creative but we know this now more than ever… we have an opportunity to see these workarounds as a means of education in terms of our leadership and opportunities for design.
Nurses also need to be at the table when we’re doing advance care planning for our systems, our policies and our procedures, as we move into this new normal, and many new normals to come. I try to channel my inner Amy Poehler or Tina Fey and grab a seat even though I may not be invited and my form of leadership may look different than others at the table. I just saw a post by Dr. Dan Weberg and it said, ‘You don’t have to be a hero, you’re a human.’ I really love that because nurses get people; we really get people. And yes is that our superpower, but that also comes with responsibility and a lot of heaviness, a consistent need to bounce back after hard times. There’s a lot work to be done to maintain this positioning of more proactive resilience. We need to support each other in this transition ultimately.”
Meet Dr. Sarah Abel, DNP, RN, CEN, FAEN, the Director of Educational Resources, Global, and Marketplace at Sigma Theta Tau International Honor Society of Nursing and a creative visionary for transformational leadership. Her enthusiasm for empowering others stems from over 15 years of work in emergency and occupational medicine. Today, Dr. Abel educates healthcare providers with resources, knowledge, and tools, to help with professional development, as well as prepare the next generation of nursing leaders. In her years of service, she prioritizes gratitude for frontline colleagues as a means to mitigate clinician burnout.
“I just want to take some time to say thank you to all of those working on the frontlines that have sacrificed. They have dedicated their time, their efforts, and energies to a community that may not always be grateful back and may not understand all that you are doing for them. It is so important that we take time to appreciate each other. Make sure to show gratitude for those on the frontlines, working besides you in all the different areas. Make sure you’re showing gratitude to everyone along the way and to everybody you come encounter who is continuing to serve and has been in service for quite sometime because they may be growing weary.”
Meet Martie Moore, MAOM, RN, CPHQ, a seasoned healthcare expert, innovator, and strategist with decades of experience in advancing patient and employee safety, transforming workplace culture, and bettering care delivery systems. She serves on a number of advisory boards, and is a member of AONL, Sigma, ANAm and NAHQ. Due to her contributions as one of America’s finest female nursing leaders, Martie Moore was recognized by Saint Martin’s University with an honorary doctorate degree. Hear Martie speak joyfully on the inspiring work of present-day healthcare providers.
“Nurses see more in the course of the day than most people see in their lifetime. If I can say anything about this moment in time, it has opened the world to what nurses do. Using this analogy, we are the glue that holds healthcare together. If all the nurses disappeared overnight, in my personal opinion, healthcare would fall apart. And now, so many people truly understand how nurses and healthcare providers are the glue. And that glue is something we have to celebrate, acknowledge, support, and elevate.”
Dr. Sophia L. Thomas DNP, FNP-BC, PPCNP-BC, FNAP, FAANP, is a devoted Family and Pediatric nurse practitioner at The Daughters of Charity Health System, while also acting as the current President of The American Association of Nurse Practitioners (AANP). For 23 years, Dr. Thomas’ career has been a demonstration of service above self. She has given back to her colleagues in the form of mentorship, advocated for the nursing community as a member of several national-level organizations, and provided medical care to underserved families of Louisiana. She has been featured in Money Magazine and on NBC News with Brian Williams. Listen firsthand to the ways in which compassion has been woven into Dr. Thomas’ work and personal life philosophy.
“We can’t change the past but we can define the future. I think on a personal level, I think it’s important for people to listen and be a good neighbor and follow the golden rule. Listen more than we speak. Mentor others and bring up others. Mentorship is so important in the medical field. I think it’s also important that we advocate for the voiceless. As nurses and nurse practitioners, many times, we’re advocating for patients, speaking up for what’s right for them. I think that should go across all lines, all professions.”
Meet Dr. Renee Thompson, DNP, RN-Nurse and a Workplace Bullying Expert. She founded the Healthy Workforce Institute, whose mission is to cultivate supportive and respectful work cultures in nursing. In her tenure as a female nursing leader, Dr. Thompson has been a champion of courageously addressing disruptive and negative behaviors in healthcare as a way to better the care experience for all. Hear her fearless wisdom for leaders looking to lead their teams in times of crisis.
“Look, in a crisis like this, we see the best and worst in people. Today, I need you to be your best. Neither you nor I have extra energy to devote to pettiness, nitpicking, and cruelty. Can I count on you today?”
Because you only have control over today. It’s understandable that people are behaving and reacting in negative ways. But address it — don’t ignore it. You need to address it.
NEWARK, NJ — Mar. 25, 2021. As National Nurses Week approaches, the call to recognize nurses for their compassion and dedication to their work and to the patients they serve grows even stronger. Hackensack Meridian Health recognizes the importance of public appreciation for nurses and how easy it is to thank them at Carepostcard.com.
Hackensack Meridian Health, the largest integrated health network in New Jersey, is partnering with Wambi to make it easy for all Americans to share their appreciation for frontline heroes by sending a Carepostcard.
“The unwavering dedication, commitment and courage of our healthcare workers make them true heroes, especially during the pandemic. Their selfless sacrifice in service of patients saves lives every day, and they deserve our deepest gratitude and admiration. Carepostcard allows everyone to do their part by saying thank you,” said Tria Deibert, Vice President, Culture, Hackensack Meridian Health.
Last year, during the first wave of the pandemic and in celebration of National Nurses Week, recognition and culture transformation company Wambi announced the relaunch of Carepostcard.com, inviting the public to honor those on the frontlines battling COVID-19 by sharing their gratitude or a personal story with a digital postcard. Anyone can now create a Carepostcard for a healthcare worker, whether to the general healthcare community or for a specific care provider, sharing a small token of appreciation for those risking their own health and safety to care for others every day.
Wambi CEO and Co-founder Rebecca Metter added, “We know Americans are looking for new ways to express their continued support for frontline workers. Carepostcard is a powerful outlet for these intentions. We’ve seen great success with Hackensack Meridian Health, with grateful patients offering thousands of Carepostcards to those providing caring, motivated, and exceptional care. We look forward to extending this gratitude to as many healthcare heroes as possible through the public platform.”
Those giving or receiving Carepostcards have the option to share posts to their social networks or remain anonymous. Carepostcard is integrated with the Wambi platform which is deployed across healthcare organizations like Hackensack Meridian Health nationwide. Wambi delivers a patient-driven healthcare employee performance and engagement platform aimed at promoting gratitude and empowering compassionate care. Through its gamified digital system informed by real-time patient and peer recognition, team members are armed with their individual data as a means to uplift and inspire behavioral change.
Send a Carepostcard today. It’s a meaningful way to show our healthcare heroes that we care.
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About Wambi Wambi’s holistic real-time recognition and culture transformation solution improves the healthcare experience for patients and staff through the power of gratitude. Its gamified technology delivers real-time feedback from patients and other team members that recognizes, rewards, and motivates optimal care. With the proven ability to increase workforce engagement, reduce clinician burnout, and drive higher patient satisfaction, Wambi improves human connection for all.
Wambi launched Carepostcard and the Compassionate Care Movement™ in July 2017 as a public way to promote compassion in healthcare. Through creating a positive giving circle where patients, families, and providers can share and receive gratitude, we fostered a more grateful community and better patient experiences for all.
Now, Carepostcard has evolved into something much bigger. Since COVID-19, the ability to share gratitude with the frontline is more necessary than ever. Through Carepostcard, every American can share a story, a moment, or a simple declaration of gratitude for those who have impacted them in ways big and small. Through illuminating positive moments and expressing gratitude, those risking their lives on the frontlines can be recognized meaningfully and on-goingly in ways they whole-heartedly deserve.
“Small acts of kindness, when multiplied by millions of people, can transform the world.”