Listen to Moments Move Us Season 2 Episode 10: Reflecting on Moments of Connection with Rebecca Coren
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New Podcast Episode: Reflecting on Moments of Connection with Rebecca Coren
Spring marks a time of rebirth and rejuvenation. New flowers, new leaves, new hours of daylight. With so much revitalization, why not a new mindset? The start of spring is the perfect time to reinvigorate with key practices focused on self-care. Check out a few ways you can embrace the season.
The emergence of warmer weather and additional daylight creates a perfect opportunity to spend more time outdoors which can boost your physical and emotional health! Park Rx America shares that time spent in green spaces improves sleep, immunity, attention, and mood while decreasing blood pressure, stress, and anxiety. Springtime can be particularly captivating because you can watch new flowers begin to bud and grow. Find a nature trail, park, or any green space near you and spend time reveling in nature’s beauty.
And if you’re still struggling to recover from the start of Daylight Savings, spending time outside in the sun is a great way to get your body clock in tune with the time change. “A good dose of sunlight, even if it’s just for 15 minutes first thing in the morning, can help your body wake up and reset for the day ahead.”
From holiday decorations to new kitchen gadgets, gifts, and cold-weather clothes, many of us spend the winter season accumulating new stuff. Spring is a perfect time to clean the slate. Make time during the season for spring cleaning. Penn Medicine notes that clutter can elevate stress hormones, wreaking havoc on your body and mind. Taking time to organize and declutter your space can promote a sense of wellbeing. Plus, donating any unused or unwanted items means they might find a second life with someone who needs them.
Does your office or workspace also need some spring-cleaning attention? Decluttering the space around us can help to free up mental space, allow us to think more clearly, and reduce stress. Make a point to clear out your inbox and tidy up your work area at the end of each day.
Do you ever feel like you’re wandering through the day on autopilot? We seldom stop to savor pleasant moments but instead allow ourselves to be sucked into negative thought patterns. Practicing mindfulness means we are truly present in the moment with a non-judgmental awareness of what is happening in our bodies and minds. The Greater Good Science Center lists increased memory, attention, resilience, and compassion for self and others as benefits of practicing mindfulness.
In a recent article, Wambi’s Product Evangelist Melanie Alm shares the benefits of mindfulness and the many ways to practice it. From meditation and breathing exercises to mindful movement like yoga, spring is the perfect season to try something new and enjoy the benefits of a deliberate mental break.
Many of us spent the winter months cooped up inside, safe from the cold, harsh weather. Reconnecting and spending time with people we love is a guaranteed way to reinvigorate and feel better. As Daniel Goleman writes in Social Intelligence: The New Science of Human Relationships, “Resonant relationships are like emotional vitamins, sustaining us through tough times and nourishing us daily.” Bonus points if you meet up with friends, family, and loved ones for a walk in nature!
If you can’t reconnect in person, there are many ways you can let someone know you’re thinking of them virtually. One great way is through Wambi! The healthcare recognition platform enables individualized recognition so employees feel seen, respected, and more connected.
The Wambi platform has also received a spring refresh with new seasonal Wambis which change throughout the year to celebrate holidays and seasons. One client shared how they love that the design library stays fresh and appreciates the new designs. “Leaders get excited about seeing new Wambis and it encourages them to send even more!” Are you a Wambi client? Be sure to log in and send some springtime appreciation.
With so many great springtime activities, make a bucket list of all the things you want to do throughout the season. These activities are great to do during your breaks or before and after a shift. Grab some colleagues and plan an activity to do together at the hospital.
Let this season of sunshine and flowers inspire your own season of flourishing. Did you know that sharing gratitude can also help you flourish? Gratitude creates an awareness of what is going well in your life, elevating positive emotions, strengthening relationships, and fostering wellbeing, so you can truly thrive.
Through Wambi, patients and families can share meaningful gratitude for caregivers, creating real-time insight into the patient experience. Ready to spring into action? Schedule a 30-minute personalized demo and find out how the Wambi platform helps your healthcare system unlock real-time, individualized recognition.
At Wambi, we’re always looking for ways to innovate while building a culture of gratitude. To ensure each team member can live the Wambi values and bring compassion, imagination, fearlessness, gratitude, and joy to work each day, we implemented a 4-day workweek.
The leadership team at Wambi took deep consideration into the decision to implement a 4-day workweek. They listened to trusted advisors and reviewed the science and research available on its impact on culture, happiness, and business value.
Some of the key findings that led to the transition were:
Response from the Wambi team has been consistent with these findings. In fact, 100% of the survey respondents have indicated they feel more productive in a 4-day workweek. During their flex days, Wambi team members have been able to focus on their physical health by getting more rest and working out, spending time learning or reading, or simply enjoying more time with family. One team member shared, “I got so much accomplished at home and ran errands that I don’t normally have time to do. Having the extra day gave me a full weekend with my family to enjoy and less stress Sunday night thinking about everything I didn’t get done.”
Wambi is not alone in this work schedule adjustment. The trend continues to gain traction across the globe and is reflected in the healthcare industry. Angelo Venditti EVP Chief Nurse Executive/Chief Patient Experience Officer at Temple Health shares, “In what I hope to be a progressive move aimed at improving our nurse leaders’ work-life balance, we have moved our frontline nurse leaders to a 4-day work week. My goal is to serve our frontline nurses better and preserve our leaders from burnout.”
We sat down with April Rosentreter, Wambi’s Director of HR & People Operations to answer a few frequently asked questions:
What inspired Wambi to move to a 4-day workweek?
“Because our recognition and gratitude solution supports the healthcare industry, we are well acquainted with the devastating impacts of burnout. We are continually trying to assess how we can be a business model that inspires behavioral change and optimizes the human experience without losing momentum with our mission. By creating space to nourish ourselves, we are confident our team will be better equipped to bring their best selves and freshest ideas to the important work we do.”
What if Wambi’s clients need customer support with a Wambi platform on a Friday?
“We are dedicated to providing the best service for our clients. Not every team member has their flex day on Friday to ensure we can continue providing robust customer service. Some team members are off on Mondays and work Fridays to support any issues.”
In what ways have meetings changed to be more efficient?
“One of the most important adjustments we’ve made is rethinking meeting times. For instance, we recommend team members start a meeting at 10:05 a.m. instead of 10:00 a.m. This helps them gain back time in their day while ensuring they aren’t late to meetings that are scheduled back-to-back. Additionally, we’ve shortened low impact meetings to 15-minutes or 30-minutes. Preparation and follow-up for meetings is also key. We recommend that meetings have a targeted agenda set in advance so everyone can be prepared and ready for discussion.”
What has been the biggest impact you’ve noticed or heard from the team?
“In this brief time, the team has embraced our new 4-day workweek and we are flexing our fearless value. It’s been rewarding to see everyone collectively working to become more efficient; sharing tips on productivity, being mindful of meetings, and remaining respectfully focused on role clarity ensuring no one is going rogue or cutting corners for the sake of speed. It’s also been a ‘metaphorical carrot’ for leaders to ensure we are aligned and can provide clear direction so teams can more easily prioritize and have the autonomy needed to thrive. I have found it both motivating and invigorating!”
What is one piece of advice you would give to another company who is thinking about changing to a 4-day workweek?
“Do your research! This is not a one-size-fits-all schedule, so it is important to consider what will work best for your business and team. It is also key to reach consensus amongst your leadership first and then create a working policy that clearly addresses expectations and nuances for better accountability. And finally, monitor the effects of this change. We are conducting routine pulse surveys to gauge feelings related to productivity, stress, and happiness to make sure this new schedule continues to work in our favor and/or make applicable changes if needed for long-term success.”
At Wambi, we truly value our values. Encouraging our team to practice and live by our values each day empowers us to grow our gifts and feel connected to our purpose. Interested in learning more about how we can partner together to improve the human experience within healthcare? Let’s connect!
Want to learn more about how to be successful in a 4-day workweek? Add these resources to your “to read” and “to watch” lists.
Each year, companies across the country recognize the first Friday in March as Employee Appreciation Day. Coined in 1995, the day is reserved for employers to share gratitude for their teams. With burnout at historic levels, showing appreciation and celebrating employees is more important now than ever before. In fact, Harvard Business Review cites leading with kindness as a strategic way to combat depletion for healthcare workers. This includes recognizing and expressing appreciation and gratitude to employees in an authentic way.
Employee Appreciation Day is a special celebration for Wambi because appreciation is what Wambi is all about! Through the power of gratitude, Wambi’s recognition and culture transformation solution helps team members feel valued and improves the healthcare experience for patients and everyone involved. This day directly parallels the Wambi values of gratitude, compassion, imagination, fearlessness, and joy. At Wambi, we honor this celebration both internally with our Flock, as well as encouraging our clients to share gratitude with their teams. Whether you are celebrating during March or hosting another event during the year, there are a variety of ways you can utilize Wambi’s recognition software to show appreciation.
Companies that recognize their employees a couple of times a month are 41% more likely to see increased employee retention.
For more ideas, make sure you check out our blog post, “How To Integrate Wambi Into Your Hospital Celebrations!”
Vincent “Vinny” Chrepta, Wambi’s Senior Culture and Event Specialist, is committed to the wellbeing of the internal Wambi Flock and believes there are simple steps a leader can take to make sure their team members feel appreciated. We asked him how he approaches showing employee appreciation and what he finds to be the most impactful:
What role does self-reflection play in showing gratitude?
“Think about what would make you feel appreciated. What kind of environment would you want to be a part of? Take that vision of how you’d like to be appreciated and apply it to your team. Maybe it’s serving your team members a full-service hot cocoa bar during your next huddle or teaching them some quick breathing exercises.”
How do you determine what would be an impactful way to show you care?
“Talk about what’s important to your team! Have the conversation and really listen to them. Understand what their daily schedule looks like. Maybe they are struggling to find time to hydrate or eat? A water and snack cart could be a great way to supply treats for each team member on your unit! In some cases, it could even be provided by Food and Nutrition.
Identify tasks during their day that could be particularly depleting or time-consuming. Turn a tedious task like charting into an anticipated assignment by leaving small notes of encouragement at the computer stations (and keeping it fresh with rotating messages!) The goal is to listen to your team, observe their day, and then assess your resources to create moments that will move your team.”
How do you create an environment for a culture of gratitude to flourish?
“Create a safe space, free of judgement, and full of peace for everyone to recharge. Creating an inviting office space can be as simple as producing low light, emitting your favorite peppermint essential oil, and finding a soft playlist to have on throughout the day (Healing Sounds from Spotify is one of my personal favorites!)
Check-ins don’t need to be regular, but they should be intentional. Invite them in and let them feel whatever they need to feel. Appreciating your team also means listening within the safe space that you’ve created.”
Is there anything else you would like to share?
“While Employee Appreciation Day is only calendar-official one day out of the year, it’s a lifestyle for me. I hope you’re inspired to show appreciation every day!”
Remember: multiple programs throughout the day allow everyone on the team to attend at least one event.
How do you incorporate Wambi into your appreciation events? We’d love to hear from you! If you’re an existing Wambi client, log in to the Wambi Support Desk and visit the Wambi Community Forum to share your insights and best practices.
Schedule a strategy session with Wambi to learn more about how we can support your employee appreciation efforts.
Author, consultant, coach, and host of “Show Up as a Leader” podcast, Dr. Rosie Ward is dedicated to exploring human experiences to help understand what it means to be a leader. The show encourages listeners – regardless of official title or role – to embrace their own leadership journey and step into greatness. During a recent episode, Wambi’s CEO and Cofounder Rebecca Coren joined Dr. Ward to discuss how leading with heart has shaped her personal leadership journey.
Key teachings for heart-led leadership:
In the episode, Rebecca and Dr. Ward discuss the importance of shining a light on all good things that happen, because exceptional moments can often be found in the mundane. By focusing on the things that are going well, you are elevating positivity and moments of inspiring human connection to help remind people of their ‘why’— what it is that drew them to their profession in the first place. “Getting people back to their ‘why’ is one of the most sticky things we can do to help drive value and belonging, which are two of the most critical reasons to help people stay,” Rebecca says.
According to McKinsey & Company, the top three factors that employees cited for quitting their job were that they did not feel valued by their organization, did not feel valued by their managers, or because they did not feel a sense of belonging. These three factors have been paramount contributors to the retention challenges faced in the Great Attrition. In Wambi’s Employee Retention White Paper, helping employees find meaning and purpose in their work is a powerful contributor to making them feel valued and improve retention.
When leaders acknowledge and appreciate their team members for what they are doing and why it matters, they are helping their teams connect back to their Ikigai. This Japanese concept means “that which gives your life worth, meaning, or purpose.” For healthcare workers, reflecting on moments of connection with patients helps them engage with their Ikigai and reminds them why they chose the healthcare industry. This is the driving force behind Wambi’s recognition solution. It ties people in a very transparent way to their impact, and to one another.
Throughout her leadership journey, Rebecca has embraced small things to intentionally show her human side as a leader. Whether it is inserting humor and silliness into the way she talks or wearing clothes that she feels comfortable in, she understands the importance of setting an example as a leader. She shares, “I need to lead in a fully present, authentic way that brings my whole self into this.” The expression ‘bring your authentic self to work every day’ is something that Rebecca and the Wambi leadership team advocate for to the entire Wambi enterprise. Dr. Ward agrees about the importance of being your truest self and says, “It is easier to connect with people when you are being who you authentically are.”
For Rebecca, the most profound way for leaders to be able to show their human side is to “Tap into the depths of who we are as people and bring that to the forefront. Let our teams know when we’re moved and not be afraid to show our feelings and vulnerability.”
Rebecca’s emphasis on showing vulnerability as a leader is a current theme across collaborative leaders. In “Vulnerability Is a Strength, Not a Weakness” healthcare leaders across the country weigh in on this polarizing leadership topic and how they’ve embraced it in their own leadership journeys.
“A company is a community, and you need to feel love within your community. You need to feel loved by others and you need to love them, too.” Rebecca cites Barbara Fredrickson’s book on Positivity Resonance “Love 2.0” as a guide for her to see love from different perspectives and more fully appreciate micro-moments of connection.
In addition to love, Rebecca advocates for emotional ways to lead with the heart utilizing intuition, kindness, empathy, and compassion. Successful leaders understand the importance of cultivating compassion. As Wambi’s Product Evangelist Melanie Alm shares in Emotional Success: Harnessing Gratitude, Compassion, and Pride, compassionate workplace cultures have been linked to improved collaboration, increased employee engagement, and reduced burnout.
However, during the show Rebecca reminds listeners that showing softer emotions doesn’t mean that we can’t be competitive or care about ROI. It is important to bring harmony and balance between both sides.
Heart-led leadership helps create a space for leaders to build connections and, according to Rebecca, connecting with teams is a leader’s number one job. Interested in hearing more inspiring stories of human connection? Tune in to Moments Move Us, a people-first, values-based podcast with the mission to improve human experience by unlocking the power of meaningful moments.
Wambi is a catalyst for connection. It helps to improve patient and team member experiences and empower leaders with actionable insights. Are you ready to build a culture of gratitude where team members are valued and stay? Request a demo of the Wambi platform today.